The incumbent monitors and receives routine and emergency calls from a variety of sources that need police, fire, medical or other emergency services. Determines the nature and location of the emergency; uses their judgment to prioritize events and commit police resources appropriately; and determines what notifications are necessary based upon event type. This position resides within the Police Service, and is physically located at the Denver VA Medical Center.
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/30/2025. You may qualify based on your experience and/or education as described below: Specialized Experience GS-6: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Monitors and receives routine and emergency calls from a variety of sources that need police, fire, medical or other emergency services. Determines the nature and location of the emergency; Uses judgment to prioritize events and commit police resources appropriately; Determines what notifications are necessary based upon event type, makes such notifications and coordinates follow-up communications; Receives and process emergency calls, maintains contact with law enforcement units on assignment, maintains status and location of police and coordinates communication between agencies as needed; Monitors direct emergency alarms, answers non emergency calls for assistance; Enters, updates and retrieves information from a variety of computer systems and sensitive databases; Monitors and directs response to security and life safety communications, radio dispatching, telephone, video monitoring systems and other emergency communication circuits; For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
The incumbent monitors and receives routine and emergency calls from a variety of sources that need police, fire, medical or other emergency services. Determines the nature and location of the emergency; uses their judgment to prioritize events and commit police resources appropriately. Operates a variety of communications equipment, telephones and computer systems to support both routine and emergency operations. Some examples are, but not limited to: ECHCS Physical Access Control Systems (PACS). This includes alarm and access monitoring, tracing access patterns, programming, assigning, or removing user permissions, updating databases, remotely opening and securing doors during routine and emergency operations and generating a variety of reports as needed. Video surveillance systems (equipped with and without analytical software capabilities) for ECHCS sites. Assesses on-scene behavior and determines when it is appropriate to dispatch law enforcement or other personnel to investigate; Alarm systems monitoring fire, access, intrusion, duress/panic, medical emergencies, psych emergencies, medical assist teams, etc. Public address systems; emergency digital paging system. Receives and compiles information from various sources related to police and emergency incidents, taking appropriate actions regarding intrusion, duress, and hold-up alarms. Directs response and/or modifies responsible personnel depending on the type of incident or request. Operates a variety of communications and security equipment, such as computers, multi-frequency radios, multi-line telephone system, and other related peripherals. Performs system checks on a variety of equipment used in the dispatch center. Troubleshoots systems when problems arise and resolves issues whenever possible. Conducts equipment inventories; completes records and other logs. Maintains accurate radio/alarm activity records/logs to include dates, times, and results of communications and activities and types completed reports. Performs and documents emergency call-backs when necessary. Tracks critical information and report's findings to the supervisor. Implements policies, procedures, and methods for identifying and protecting information, personnel, property, facilities, operations, or material; performs work in support of established security programs; or performs protective work in guarding Federal buildings, personnel, and materials. Performs or monitors standardized aspects of an established security program operations - such as establishing and maintaining records, operating an established vehicle registration and visitor management program, parking registration and/or photo identification equipment. Gathers information and completes reports when local incidents rise to the level requiring notification to the VA Integrated Operations Center (IOC) in Washington D.C. Processes Courtesy Violations Notices (CVN) and US District Court Violation Notices (USDCVN) in accordance with established policies. Establishes proper tracking of parking/traffic violators and reports habitual offenders to the supervisor for additional action. Provides high quality customer service and provides information to employees and the public on a variety of subjects related to the mission of Police Service. Performs other related duties as assigned. Work Schedule: varying 12 hour shifts Virtual: This is not a virtual position. Position Description/PD#: Security Assistant/PD00166A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Physical Requirements: The work is typically sedentary in nature. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; or driving an automobile, etc. No special physical demands are required to perform the work. Working on off-tours, rotating shifts or regular overtime may be required along with being assigned to various locations within the area of responsibility as required.