Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
Bachelor¿s degree from an accredited college or university in business or hospitality management or related field and a minimum of three years¿ experience in managing a hotel type operation OR an appropriate combination of both education and experience, demonstrating the knowledge, skills, and abilities necessary to do the work required of the position. Certified Hotel Administrator (CHA) designation from the American Hotel & Lodging Association Educational Institute (AH&LA EI) preferred. Ability to supervise employees accomplishing work. Ability to establish and maintain effective working relationship with subordinates, officials and others. Ability to communicate both orally and in writing. Knowledge of NAF policies and procedures preferred. This is a mixed position where the incumbent must be able to lift and carry objects up to 45lbs independently and objects over 45lbs with assistance.
Responsible for management control and efficient operation of Marine Lodge ¿ Five Palms. Responsible for Guest Services and Guest Reception Desk, Housekeeping, Laundry and Maintenance functions, including grounds maintenance within 50 feet of the facility. May work at the Guest Reception Desk or in Housekeeping on an as needed basis. Oversees guest satisfaction process and works to ensure that services and facilities meet the needs and expectations of patrons. Inspects no fewer than ten (10) guest rooms and public spaces on a weekly basis; documents inspections and forms action plans to address any noted deficiencies. Provide direction, encouragement, recognition and leadership to all lodging staff. Conducts regular meetings with hotel leadership and staff to ensure consistent operations and fosters a workplace culture of hospitality and service. Interviews and hires associates, and oversees the onboarding, training and professional development process for all staff. Engages with other MCCS activities aboard the Installation to ensure partnerships and cross-selling opportunities are met. Coordinates with Area Lodging Manager to implement new policies or innovative promotions that increase occupancy rate, deliver quality guest service and maintain the required level of profitability. Develops and implements strategies/procedures to ensure safety and security of occupants. Conducts internal sales. Develops and coordinates marketing materials. Coordinates with counterparts in the local hotel/motel industry to arrange space at a reasonable rate for patrons when space is not available at the billeting. Analyzes and reports on facility operations and business performance using key metrics. Performs analysis of profit and loss statements, performance metrics and business analytics to improve operational performance. Recommends and directions actions when data shows unfavorable trends and deviations from plans. Develops long range plans in conjunction with internal operating directives. Plans, organizes work and manages internal resources to ensure maximum productivity and economies. Prepares financial plan, budgets, inventories, cost controls, and related records and reports. Conducts forecasts of revenues and expenses. Reviews the financial status of the assigned activity and recommends changes considered necessary. Either directly or indirectly through subordinate supervisors, manages activity employees. Schedules work, appraises performance, counsels assigned personnel, and recommends personnel actions. Effectively supports the Marine Corps Equal Employment Opportunity policy, and ensures compliance with fire, safety, security, sanitation and other environmental issues. Manages property resources and provides advice on renovations and improvements. Maintains and enforces security for funds, merchandise, operating supplies and equipment to preclude or minimize the potential for fraud, waste and abuse. Provides World Class Customer Service with an emphasis on courtesy. Models hospitality at all times to both internal and external customers. Assists guests and communicates positively in a friendly manner. Takes action to solve problems quickly. Participate in professional hospitality training on an ongoing basis. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Performs other related duties as assigned.