Accenture Flex

offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Job Description
As Senior Technical Analyst, responsibilities will include:
Contact Centers’ Technical Operations, Process, Enhancements Development utilizing Genesys Framework and Tools, Routing Development SME.
Production Support Activities including Coverage, Incident & Problem Management, and Root Cause Analysis.
Work on Change Control Requests driven by the different Contact Center Business Teams.
Work on Requests for Service (RFS) for Operational Changes which requires immediate attention as part of the Day-to-Day Contact Centers’ run of the Business
Responding and Resolving escalated issues that are reported as Major Incident Issues by Operations Command Center.
Some on-call work, shift work, and overtime may be required as needed