Opportunity
The Retail Manager, Kohler Stores, is responsible for the total operations of their assignment location and leading their team to deliver a gracious customer experience for every customer who visits their store location. This role is the leader that is responsible for developing/leading the staff, store operations, and the achievement of financial goals including sales goals and cost mitigation.  The Retail Manager will spend approximately 25% of their time interacting with customers on the selling, 25% on human resources including recruiting, coaching, and training, and 50% on store operations including analysis of financial results, partnership with fulfillment teams, and setting strategy for overall store performance.
Specific Responsibilities
Consumer Experience
Make the Kohler Store “the” destination for consumers seeking to recreate their kitchen or bath environment.Develop and motivate store team to ensure that all consumers experience service that is consistent with the Kohler brand promise and Kohler Plumbing Americas’ standards.Provide resolution support for consumer situations that are not able to be resolved by sales, design, or support associates.  Provide frequent and timely feedback to the Store team regarding their consumer experience and sales performance.
Financial Performance
Meet and frequently exceed sales plans.  Aid in the development of annual, monthly, and weekly sales objectives.  Monitor attainment, identify, and analyze trends, and provide the necessary tools and objectives to deliver the sales goals.Drive attainment of operating income plans.  Monitor attainment, identify, and analyze spending trends, and provide necessary tools and actions to adhere to operating budgets.Manage all product inventories and maintain accurate inventory records.Manage product return and warranty processes in accordance with Kohler Stores’ procedures.
Store Operations
Identify and communicate trends and opportunities to improve profitability and consumer experience through changes to product offering, merchandising, staffing, processes, and marketing programs.Execute and maintain the visual and merchandising display strategies to ensure proper representation of the Kohler brand for an enhanced consumer experience.Provide monthly operations updates to Kohler Stores leadership addressing sales, operating budgets, operating income, human resources, marketing, and other operational relevant items.Manage the execution of logistics processes established with vendors and distribution.
Associate Management
Recruit and hire store associates in partnership with Human Resources.Oversee both the new-hire and continuous learning of all store associates.Complete performance reviews of all team members by providing continuous feedback in addition to monthly performance reviews.  Utilize the Maximizing Performance tools to establish and monitor associate goals and personal development.  Complete merit and succession planning tools for all associates.Handle all associate disciplinary actions including documentation, corrective action, and termination.Lead team on the journey to realize the Kohler Store vision through coaching, team meetings, communications, and personal leadership.
Marketing and Communications
Implement marketing and communication plans delivered by KBNA Marketing to enhance consumer experience and driving profitability.Execute Kohler Stores merchandising strategies to enhance consumer experience, drive profitability, and remain fresh and innovative.Ensure merchandising and marketing is executed to enhance the sales and design processes, consumer experience, and store profitability.Build relationships with architects, designers, real estate brokers, contractors, builders and other trades people through direct mail, in-store events, and other means.