Opportunity
Coordinate all weddings, social events, social day meetings
and select designated corporate events held within Kohler, WI as designated by Meeting
& Events Management while at the same time selling the resort and satellite
properties at the best possible profit while ensuring complete guest
satisfaction. Focused sales effort to maximize catering business throughout
Destination Kohler and other Kohler Hospitality properties. Complete administrative
duties based on event needs.
Specific Responsibilities
Guest Focus:
Collaborate with Client to capture the vision and objective of their event.Drive incremental revenue to the resort by promoting high margin programming; up-selling clients to exceed Food & Beverage minimums and adding incremental programming.Serve as on-site contact during weddings, social events, social day meetings and select corporate events. There is a heavy weekend component with wedding and social events for on-site coverage.Partner with Wedding Sales Manager on pre-contracted site visits to increase capture rate of weddings.Entertain clients on site during subsequent additional planning site visits and tastings.
Revenue Generation:
Partner with Client to achieve resort spend above contracted obligation: F&B selections, additional activity selections, guestroom upgrades and promotion of pre/post guest stays.Partner with Kohler Décor & Design Team and connect them with contacts to enhance events with upgraded linens, event space upgrades, custom branding opportunities, etc.Deliver Five Star programming to increase rebooking rates.
Operational:
Attend weekly Banquet & Event Order (BEO) and Resume meetings to drive scheduling and ordering assignments throughout the resort.Participate in departmental coverage as scheduled.Develop detailed estimates for Client and internal accounting team and negotiate with 3rd party product and service providers.Develop detailed wedding notes to outline all wedding details to share with Client.Communicate up to the minute client revisions throughout the resort to promote the guest experience.Conduct Pre and Post Conference Meetings with Client and internal sales team as needed -- providing profitability analysis on programming to internal teams.
Position Standards:
Deliver banquet events orders prior to group arrival.Deliver group resumes prior to group arrivalFollow up on all accounts receivable billing concerns.
Administrative and Other Responsibilities/Requirements:
Basic computer literacy.Preparation of Printed Materials- Menu Cards, Place Cards, Table Numbers, Vouchers, Luggage Pull Letters, Pre-Merge Group Resumes etc.Complete department reporting and completion of accounting items such as the accrual tracker.Assist any team members when necessary.Accomplish all other reasonable task as assigned by Meeting & Events Management.