The Advanced Medical Support Assistant (Advanced MSA) functions within the Local office of Community Care (LOCC) to perform a full range of duties related to eligibility, preferences, scheduling, provider interaction, DME, and community pharmacy scripts. The primary function of the Advanced MSA is to support the consult teams, by using an interdisciplinary coordinated care delivery model.
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: Advanced Medical Support Assistant, GS-6 Experience: One year of experience equivalent to the GS-5 grade level. Demonstrated Knowledge, Skills, and Abilities: Candidates must demonstrate [all of] the KSAs below: Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care [administrative functions] to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-06. Physical Requirements: See VA Directive and Handbook 5019.
MAJOR DUTIES INCLUDE BUT NOT LIMITED TO: The Advanced MSA works collaboratively with staff at the Medical Center, Contract Vendors, Medical Center affiliates, Community Healthcare Providers, and any Third-Party Administrator(s) to coordinate Veteran Community Care and TriWest activities. This coordination involves multi-disciplinary communication and coordination as a member of a cross-functional team. Incumbent assists with the coordination of records between Medical Center, OCC providers and coordinate the return of outside records to the CPRS/VISTA Imaging System to process results to the VA Provider. Incumbent maintains effective and efficient communication with the patient, the interdisciplinary team, VA Medical Centers, contract providers and community providers. The incumbent(s) supports Patient Safety standards using the correct Veterans Affairs identification of all patients using two forms of identification, name and full social security number. The incumbent will coordinate the daily duties for Office of Community Care, which includes but not limited to the processing authorizations under the Outpatient medical care programs, Inpatient medical care, and miscellaneous other Community Care programs. Care Coordination may be complicated by planned and unplanned absences of other Community Care staff. Changes in priorities maybe required to meet deadlines. The incumbent assists with developing and recommending proposals for the purpose of improving workload distribution, efficiency, effectiveness, and productivity. Based on defined objectives by the Supervisor, the Office of Community Care Services determines specific steps to take and implements those using standard operating procedures (SOPs). Work Schedule: MONDAY - FRIDAY, 7:30AM - 4:00PM, SUBJECT TO CHANGE BASED ON THE NEEDS OF THE AGENCY. Telework: AD-HOC Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: NOT AUTHORIZED Permanent Change of Station (PCS): NOT AUTHORIZED