Corrections professionals who foster a humane and secure environment and ensure public safety by preparing individuals for successful reentry into our communities. Our highly-skilled, diverse, and innovative workforce creates a strong foundation of safety and security. Through the principles of humanity and normalcy, we develop good neighbors.
To be considered for the position, you must meet the following qualification requirements: Education: There is no substitution of education for specialized experience for this position. Experience: You must have at least one year of specialized experience equivalent in difficulty and complexity to the next lower grade level in the normal line of progression for the occupation in the organization. To be creditable, this experience must have equipped the applicant with the particular qualifications to successfully perform the duties of the position and must typically be in or related to the position to be filled. Some examples of this qualifying experience are: Experience managing the operations of a Customer Services Center to include assigning of priorities, coordination of group activities, resolution of operating problems, and implementation of new policy or procedures. Experience in evaluating a full range of industrial operations, ie., all phases of production, fiscal operations, quality control, personnel, safety and sanitation. Experience in making decisions/recommendations that impacted/improved operations in an industrial and customer servicing environment. Experience in working with Millennium (SAP) software, its functional controls, its operating and system permissions, and its electronic data transfer process. If applicable, credit will be given for paid and unpaid experience. To receive proper credit, you must show the actual time (such as number of hours worked per week) spent in the activities. **Your eligibility for consideration will be based on your responses to the questions in the application.**
Manages the planning administration, supervision, review and evaluation of an extremely varied combination of complex performance objectives to mee the customers’ requirement. Plans for and establishes policies for developing and follow-through of all requirements whether self-generated or directed by Federal Prison Industries (FPI) to meet customer requirements. Resolves problems between functional areas in regards to Sales and Customer Service Branch, as well as, with customers and FPI. Directs the day-to-day operations of the Customer Services Center (CSC)including assignment of priorities, coordination of group activities, resolution of operating problems, and implementation of new policy or procedures. Along with all other correctional institution employees, incumbent is charged with responsibility for maintaining security of the institution. The staff correctional responsibilities precede all others required by this position and are performed on a regular and recurring basis.