As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources, while gaining job experience with one of the world’s leading professional services organizations.
The Executive Escalation (EE) team is the go-to team, when all client executives receive an issue from a product support workflow. The team routes these issues directly to our gUP EE agents. EE agents on this team are tasked with rapidly absorbing information about existing support processes and policies to identify areas of improvement, along with providing timely qualitative responses, leading to high value solutions to our executive clients and customers.
Our team acts like owners, makes data informed decisions, and are agents of change. You’ll work cross functionally and partner with our user support teams to make our support experience more streamlined and effective for all parties involved including high value executives. Our goal is to ensure users have easy access to comprehensive support when and where they need it. To be a success in this role, you are able to grasp technical concepts quickly and love to troubleshoot, dig into the weeds, and think about the support experience from an end user perspective.
Deliverables include process and policy feedback for improvements along with timely efficient responses to all escalations.
Location:
This is an onsite role