We Are:
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at 
www.accenture.com
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You Are:
The Infrastructure Managed Services Lead is responsible for overseeing the delivery, maintenance, and optimization of IT infrastructure services. This role ensures seamless operations, continuous improvement, and alignment with organizational goals while delivering exceptional service quality. The Infrastructure Managed Services Lead acts as the liaison between the client and Accenture, driving operational excellence and ensuring compliance with service-level agreements (SLAs).
The Work:
Oversee end-to-end delivery of managed infrastructure services, including servers, storage, networks, cloud platforms, and data centers.
Ensure compliance with SLAs, KPIs, and other performance metrics for managed services.
Monitor and report on service performance, identifying areas for improvement and implementing corrective actions as needed.
Manage the day-to-day operations of infrastructure services, ensuring high availability, performance, and reliability.
Implement processes and tools for monitoring, managing, and optimizing infrastructure services.
Drive incident, problem, and change management processes following ITIL standards.
Drive adoption of AIOps tools, GenAI solutions and implementations.
Identify opportunities to optimize infrastructure managed services through automation, process improvements, and technology upgrades.
Lead initiatives to improve operational efficiency, cost savings, and resource utilization.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.