Accenture Flex

offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Job Description
We are seeking a skilled and highly motivated Cisco Voice Network Engineer to join our team. The ideal candidate will be responsible for designing, configuring, implementing, and maintaining Cisco-based voice and communication systems within our organization. The engineer will work closely with cross-functional teams to ensure optimal voice network performance, security, and reliability.
Key Responsibilities:
Design, implement, and configure Cisco Unified Communications (UC) solutions, including Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Cisco Unified Contact Center Express (UCCX), and other Cisco voice solutions.
Troubleshoot and resolve complex voice network issues, including call quality, latency, jitter, and packet loss.
Utilize Cisco tools and techniques to diagnose and resolve issues promptly.
Configure and manage voice gateways, session border controllers (SBCs), and SIP trunks, ensuring seamless integration with telephony systems.
Manage call routing and policies for optimal performance.
Integrate Cisco voice systems with existing communication systems and other business applications.
Ensure interoperability between voice and data networks to maintain a high-quality communication experience.
Monitor voice network performance, analyze traffic patterns, and optimize call flows to ensure high availability and excellent quality of service (QoS)." Internal Contact Center, CUCM, CME