Opportunity
The Showroom Manager is responsible for all aspects of
financial performance in the showroom including sales, margins, and expenses.
This role is critical in delivering a gracious client experience, driving sales
growth through client acquisition (Territory Management) and retention (Account
Management) of Architect & Design community relationships. The Showroom
Manager is responsible for the coaching, mentorship, and development of the
sales team in line with company values, fostering an inclusive working environment.
Success in the position is measured by the achievement of both sales and direct
operating profit plans.
About Ann Sacks
For over four decades, Ann Sacks has become synonymous with
unparalleled craftsmanship and innovation in the world of tile and stone. From
humble beginnings in Portland, OR, what began as a simple venture into tiles
now includes slabs, stone furniture, fireplaces, baths and home accessories.
From our support office, to manufacturing and showrooms, we have a small
business feel with a big footprint across North America. Our teams take pride
in their work, bringing timeless design, beauty, and luxury to each product,
project, and client experience.
Specific Responsibilities
Deliver a customer experience worthy of the Ann Sacks brand:
Set
and manage expectations for the customer experience
Maintain
showroom to the high standards consistent with the Ann Sacks brand
Train
all associates on the company’s expected processes for showroom and
outreach sales process, ensuring consistent, high-quality interactions at
each stage of the sales process
Effectively
resolve customer issues, ensuring timely resolution of problems.
Lead
by example, developing your own client relationships, delivering superior
service and sales results.Create
connections with the architectural and design community through active
participation in trade, industry and networking groups and events. Design
in-showroom events to further solidify these relationships and drive
continued business growth.
Attract, develop and retain high-performance talent:
Build
a strong network and talent pipeline within the industry and among skilled
sales professionals in your showroom’s geographic area.  Utilize
the strong connections with this network to recruit new sales staff for
your showroom as headcount needs arise.
Own
the new hire on-boarding experience for all showroom sales and support
staff; manage the new hire training process, assess the rate of learning
and adjust training plans as needed. Provide interactive discussions and
role plays to new sales staff to give them the opportunity to practice and
solidify new skills.
Partner
with regional manager and internal training resources to understand the
ongoing development needs at the individual contributor and overall team
level and develop appropriate plans and objectives for showroom staff.
Manage performance results:
Ensure
operational and sales goals are met for the showroom, through effective
management of individual contributor results, management of margin, cost
control and operational efficiencies. Take full ownership of managing the
P&L for the showroom.
Review
and assess sales associates’ forecasts, working with associates to develop
strategies and approaches to ensure sales goals are met or exceeded.
Provide
partnership and mentoring to the sales staff on strategies to help close
the deal, including strategies for presentations, follow-up, outreach
plans and pricing promotions. Balance the drive to close sales with
big-picture understanding of margin and profit goals
Drive
associate territory development strategies, effectively constructing
robust High Impact Activities, including outreach to build new business,
revitalize past contacts, and keep Ann Sacks at the forefront for
decision-makers in the architectural and design community.
Proactively
coach associates who are not meeting performance expectations, to identify
deliverables and expectations to get performance back on track
Partner
with regional manager and human resources as needed on disciplinary action
and formal performance improvement plans
Drive sales floor of the showroom:
Ensure
appropriate staffing and training in all roles.
Manage
time and attendance, including coordination of staff work and vacation
schedules, and adjustments to schedules as needed to meet business
demands.
Drive
all reporting processes for the showroom, including daily, weekly, monthly
and annual reports. Take appropriate actions to ensure maximum
profitability and efficiency of the business based on your analysis of the
report data.
Ensure
office support structure is maintained, including supplies and equipment.
Build
effective relationships across the Ann Sacks & Kohler organization.
In
partnership with regional manager, work with customer care and area
administration teams to ensure a gracious post sale experience, including
client concerns and returns. 
Utilize
resources from partner companies, such as Kallista and Robern, to drive
the knowledge and sales results of your team.
In
partnership with regional manager, work with marketing and merchandising
to provide feedback on trends, consumer insights and showroom needs.
In
partnership with regional manager, work with operations and supply chain
organizations to understand and drive internal processes that affect the
availability of product for your customers.