Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Key Responsibilities:
Day to day varies from phone/email, project-based work.
Responding to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment.
Answering tickets via phone/email/chat and own resolution of all incidents & requests to closure.
Troubleshooting, monitoring, and maintaining desktop hardware and support of business applications.
Network connectivity troubleshooting & control room support.
Maintaining hardware inventory in designated site pantry & inventory management tools.
Shipping and receiving of assets.
Supporting remote workforce – troubleshooting and diagnosing root cause of issues to resolution.
Assisting with installations, configuring new systems, managing user accounts and responding to helpdesk tickets.
Primary focusing on learning the company’s IT environment and resolving common technical problems under guidance from senior team members.
Ability to lift 25 lbs.