Accenture Flex
offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an
Accenture Flex
employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources.
Accenture Flex
employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Key Responsibilities:
Provide comprehensive troubleshooting and technical support to end-users, encompassing end-user devices such as PCs, tablets, and mobile phones.
Field help requests courteously, documenting essential user information and issue details.
Prioritize and manage problems effectively, escalating to senior technicians as needed.
Utilize diagnostic tools for efficient troubleshooting.
Ensure thorough follow-up post-resolution, maintaining high service standards.
Support diverse aspects of incident management and high-value services, focusing on customer experience.
Contribute to the team's diverse and inclusive culture, adapting to different challenges and interactions daily.
As this is a customer-facing role, you will meet new people and be challenged with different issues on a day-to-day basis.
***** ROLE IS TO BE PERFORMED ONSITE IN MINOT, ND *****