We are:
The Advanced Technology Centers (ATCs) is the engine for reinvention in our clients’ transformation journey. Powered by more than 255,000* people across 24 countries, ATCs will provide our clients seamless access to industry insights and innovative technology solutions.
Stronger together!
The Advanced Technology Centers (ATCs) make tremendous impact in solving our clients’ business problems leveraging Innovation, Intelligence, Industry insights, new IT and new technology skills. Now, with the global environment changing at a faster pace, our clients are facing unprecedented challenges, and they need us more than ever before. As a Network, ATCs are positioned to unlock greater opportunities and exponential value for our clients.
The value for our clients and our people
For our clients, the Network provides the strength of our geographic diversity, greater resilience, and seamless access to the deepest industry knowledge, the latest in Gen AI solutions, and tech expertise from around the world.
For our people, it brings an opportunity to shape truly boundaryless career paths in a highly collaborative team of experts where they can learn from each other and solve the world’s most complex client challenges.
The Work:
Work as part of a technical support team delivering a quality service to single/multiple clients using a variety of hardware and software products
Analyze and understand client’s needs and expectations, as well as alternative architectures and trends
Interview clients’ technical teams to gather relevant information to facilitate architectural requirements definitions
Assist in small to medium-scale design projects, interfacing with project managers
Establish, explain, and validate the solution testing criteria for projects
Design services in accordance with Accenture standards and vendor best practices
Maintain and develop scripting to help automate and monitor clients (e.g. Cloud Watch, OEM, Splunk, New Relic)
Remain current on vendor best practices as it relates to the interlinking of technologies (Windows/Linux, AWS Cloud, Azure Cloud, OCI Cloud)
Provide expertise on system performance tuning, capacity planning, and maintenance patching and new version installation
Develop and maintain standard templates for repeatable build-outs
Work with vendors and drive them to help us meet our service level obligations
Plan and implement small to medium-scale changes on production systems
Analyze and assess the impact and risk of small to medium-risk changes on production systems
Install, configure, patch and maintain appropriate technologies (e.g. servers/databases/network/storage)
Design and assist small to medium-scale disaster recovery tests
Create and review technical system recovery plans
Demonstrate commitment to Service Excellence
Assist Windows or Linux team in performing major upgrades of systems and associated products
This role will require 2-3 days per week at the local office.
The preferred hiring locations for this role are Cincinnati, OH and Tampa, FL, but may consider qualified applicants in Atlanta/GA, Austin/TX, Dallas/TX, Columbus/OH, Berwyn/PA, Nashville/TN.