Are you ready to step up to the New and take your technology
expertise
to the next level?
 

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate,
operate
, and deliver value
provides
an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.
 

You Are

As part of our Google Cloud Platform practice, you will lead technology innovation for our clients through robust delivery of world-class solutions. There will never be a typical day, and that’s why people love it here. The opportunities to make a difference within exciting client initiatives are unlimited in the ever-changing technology landscape. You will be part of a growing network of technology experts who are highly collaborative, taking on today’s biggest, most complex business challenges. We will nurture your talent in an inclusive culture that values diversity. Come grow your career in technology at Accenture!
 

The Work

The Google Cloud CCAI (Contact Center AI) Conversational Designer & Agent Assist Developer
is responsible for
designing, developing, and implementing engaging and effective conversational AI solutions using Google Cloud’s Contact Center AI platform. You will work closely with clients to understand their needs, design conversational flows, build integrations with Agent Assist, and ensure
optimal
performance and scalability. This role requires a strong understanding of conversational design principles, Google Cloud Platform (GCP) services, and development best practices.
 

Key Responsibilities:

Conversational Design & UX: Design and develop conversational flows using
Dialogflow
CX, incorporating best practices for dialogue flow, branching logic, error handling, and persona development. Craft engaging and effective conversational copy. Conduct user research and testing to
optimize
conversational experiences.
 

GCP & Agent Assist Integration: Integrate
Dialogflow
CX with Agent Assist to provide real-time guidance and knowledge access to contact center agents. Utilize GCP services (Compute Engine, Cloud Storage, Cloud Functions, etc.) to support conversational AI solutions.
 

Development & Integration: Develop custom integrations using APIs (REST,
gRPC
) and scripting languages (e.g., Python, JavaScript, Node.js). Implement backend logic using Cloud Functions or similar serverless technologies. Manage code using Git. Debug and troubleshoot issues in conversational flows and integrations. Analyze data from
Dialogflow
CX to
identify
areas for improvement and measure success.
 

Collaboration & Communication: Collaborate with cross-functional teams (including designers, engineers, and client stakeholders) to deliver high-quality conversational AI solutions. Effectively communicate technical concepts to both technical and non-technical audiences.
 
Travel may be required for this role.  The amount of travel will vary from 0 to 100% depending on business need and client requirements.