Opportunity
Our Kohler Waters Spa team at The American Club Resort
offers more than 50 innovative spa services using the healing properties of
Earth’s mineral-rich waters and is one of only 64 five-star spas
worldwide. Join our world-class team of spa professionals and help our
guests renew and recharge while they experience five-star living at its
finest. 
Specific responsibilities include:
Consistently
provide service and maintain cleanliness standards at a Forbes 5-Star
level
Proficiently
use Property Management System (and related systems) to correctly process
transactions, complete orders and accurately book/edit spa treatments
Ensure
accuracy of all reservations
Maintain
knowledge of spa treatments, spa policies, spa amenities, food &
beverage and overall resort options and ability to communicate with our
guest
Support
all spa retail activities outside of retail team hours
Process
all retail transactions paying special attention to attaching therapist
names to sales for commission purposes
Receive
guest feedback/complaints and, with supervision, resolve any guest/staff
issues as they arise
Enforce
spa policies (service requirements, age restrictions, guest behavior,
etc.) with supervision/support to maintain a relaxing spa atmosphere
Maintain
facility safety, cleanliness and guest amenity standards
Replenish
guest amenity items including Coffee, Hot Water, Creamer and Infused Water
for both upper level public spaces and Finishing Spa
Clean
public restroom including toilet, sink and mirror and replenish toilet
paper and hand towels
Support
spa food & beverage operations including obtaining of servicing
license to uphold liquor safe handling requirements. Includes
preparing and serving food & beverage items outside of café hours
This is a part time year-round position, working weekdays
and weekends. Shifts will vary between 7:00am and 9:00pm.