Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Key Responsibilities:
We are seeking an experienced L3 Engineer to manage, support, and optimize Citrix XenApp/XenDesktop, VDI, Azure Virtual Desktop (AVD), Citrix Provisioning Services (PVS),
 
Citrix App Layering environments, W365 and RDS. The ideal candidate will act as a technical escalation point, ensure system stability, and provide expert-level troubleshooting and operational support.
Administration and Support:
• Design, deploy, and manage Citrix XenApp, Citrix DaaS, Microsoft RDS environments for multi-user access.
• Configure and maintain Citrix Provisioning Services (PVS) for streamlined image management.
• Implement and optimize Citrix App Layering for application and OS delivery.
• Perform regular updates and patches for Citrix components.
• Administer Azure Virtual Desktop (AVD) environments, including session hosts, FSLogix, and Azure resource configuration.
• Monitor and resolve incidents related to user sessions, applications, and VDI performance.
• Design and implement scalable and secure RDS solutions, including session-based deployments and Virtual Desktop Infrastructure (VDI).
• Perform capacity planning and scalability assessments for RDS infrastructure
• Should have knowledge on 1Source, TRAMS, Custom Critical Applications.
Operations and Optimization: Perform day-to-day operational tasks, including capacity planning, patching, and upgrades for Citrix
 
AVD, RDS and W365 Cloud PC environments.Fine-tune Citrix policies, profiles (FSLogix/UPD), and Group Policies to improve user experience.
Escalation and Troubleshooting: Serve as the primary escalation point for L2 teams on complex issues related to Citrix, AVD, and App Layering. Work closely with vendors (Citrix, Microsoft, etc.) to resolve advanced technical challenges.
Documentation and Reporting: Create and maintain detailed technical documentation, SOPs, and knowledge base articles. Provide periodic reports on system performance, incident trends, and resolution times.
Collaboration: Collaborate with the L4 team for design and architecture improvements. Partner with application owners and other infrastructure teams to ensure seamless integration and delivery.