Opportunity
The Head of IT- Hospitality is responsible for establishing and executing the technology strategy for the Kohler Hospitality business, ensuring appropriate alignment with the company's enterprise strategy and the delivery of capabilities required to achieve business success. This role is responsible for crafting and executing a technology strategy that enhances guest experiences with cost-effectiveness and cutting-edge digital experience technology. As a member of the Hospitality leadership team, the role contributes to strategy development for the group and individual businesses/markets, bringing a current knowledge and future vision for leveraging technology in business model design, business process re-engineering, product and service development, and support competitive advantage. The role builds trusted relationships with key stakeholders, being a connected and influential senior player across the business units and in the IT organization. The leader ensures governance and alignment of business demand and supply, leveraging the enterprise IT portfolio of shared service and solutions where fit-for-purpose, and finding creative solutions for unique or market-specific needs.
Specific Responsibilities
Develop and implement the IT and digital experience strategy for the Hospitality division, ensuring alignment with the overall enterprise strategy.Lead the design, development, and deployment of digital solutions that enhance customer engagement and operational efficiency.Oversee the implementation of a customer relationship management (CRM) system and other digital tools to improve customer interactions and satisfaction.Collaborate with marketing and operations departments to ensure seamless integration of digital initiatives.Build and maintain strong relationships with key stakeholders, including senior leadership, business  unit leaders, and external partners.Ensure the effective governance and alignment of business demand and supply, leveraging shared services and solutions where appropriate.Identify and implement creative solutions for unique or market-specific needs.Stay current with industry trends and emerging technologies to drive innovation and maintain a competitive edge.Manage and develop a high-performing team of IT and digital experience professionals.