About Accenture:

At Accenture, we believe your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity, and your best true self to your work. Here, you’ll match your ingenuity with the latest technology to do incredible things. Together, we can create positive, long-lasting change.

The HR Operations Associate will be responsible for the following:
Read, understand and analyze client process as per the business rules.
Execute full range of the process accurately and timely as a hands on processor.
Escalate issues and seek advice when faced with complex issues/problems.
Follow Work Instructions while processing
Highlight any anomalies in Work Instructions/process documentation to the SME/Leads.
Participate in client conference calls, where required and manage appropriate documentation.
Perform "Root Cause Analysis" on issues faces and suggest appropriate corrective action for current remediation and future control.
Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.
Update process metrics on daily basis and maintain MIS.
Always demonstrate the highest level of customer service.
Pay close attention to detail and follow through to resolve any outstanding issues.
Goes beyond immediate requests and activities to ensure both own and related tasks are completed.
Update client applications accurately and quickly in accordance with the appropriate User Guides.
Ensure assigned tasks are completed accurately in timely fashion.
Ensure and maintain the security and confidentiality of client data.
Actively Participate in team activities & Organizational initiatives