Created at: January 24, 2025 00:12
Company: Accenture
Location: Austin, TX, 73301
Job Description:
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning
resources.
Job Description:
The Operations Analyst - Workforce Pro will be responsible for interfacing with relevant contacts to support the business operations through various onboarding activities. You will front end with business users through multiple communication channels. You will be working with the transaction execution team for end-to-end handling of tasks. Communication involves video chat support, email support and ticket support with high interaction with client
stakeholders/contacts.
Day-to-day responsibilities may include, but are not limited to:
Interact with key business operations through Video conference, Emails and Chat to coordinate project set up, vendor worker onboarding and data management.
Work with the execution team to process tasks such as project setup, project amendments and other onboarding activities.
Coordination with multiple client teams to coordinate onboarding and get requests to resolution.
Research and solve questions on the onboarding process, data and policy based on internal client information and policies.
Provide status updates on projects during
weekly/monthly/quarterly
BR's.
Data Compliance & Clean up - Analyze and execute initiatives to promote data integrity and data compliance.
Role Requirements:
The person selected for this role must reside within the Austin area
Hybrid role - you will work from your home office most days but will be expected to travel into the office several times per month
Availability to work between 10:00 am – 7:00 pm Monday – Friday
In the context of this role, individuals may directly or inadvertently be exposed to
objectionable/sensitive
content, and will need a level of resilience and maturity. We care for our employees’ well-being, health and safety and ensure that they have the support and resources needed to execute the responsibilities of their roles.
As an Accenture employee, you will receive competitive rewards, access to benefits programs (weCare) and world-class learning resources, while gaining job experience with one of the world’s leading professional services organizations.