Defense Finance and Accounting Services (DFAS) mission is to lead the DoD in finance and accounting by ensuring the delivery of efficient, exceptional quality pay and financial information. The title of this position at the GS-04 level is Accounting Maintenance Clerk and the GS-05 level is Accounting Technician.
This is a hybrid role that will examine and process the more complex travel claims for military and/or civilian employees and will also support the Customer Care Center and is responsible to address incoming calls, faxes, written and electronic inquiries from assigned customers. This announcement will be used to fill positions with an entry grade of GS-04 or GS-05 for Finance Operation. The salary range for a GS-04 is $36,825 to $46,868 and the range for a GS-05 is $40,332 to $52,426. Pay for first time hires to the Federal Government will typically be set at step 1 salary range for their respective grade level. For GS-04 positions: One year of general experience, which demonstrates the ability to perform the duties of the position, is required. General experience is defined as: Progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. For GS-05 positions: One year of specialized experience, equivalent in level of difficulty and responsibility to that of the next lower grade (GS-04) within the federal service, which demonstrates the ability to perform the duties of the position, is required. Specialized experience at GS-05 is defined as: Performing duties that include conveying information written and orally to customers and other interested parties to explain financial procedures, convey options, and resolve problems within automated systems by using standardized procedures that may include reviewing financial/accounting systems information/documents for accuracy/completeness, inputting financial/accounting information into automated systems, or correcting invalid financial/accounting transactions. Paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social) is qualifying. Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience.
Researches current accounts, historical data, source documents, etc., to develop and explain detailed information not otherwise readily available.
Researches accounting data and performs balancing and reconciling of accounts.
Processes all types of accounting transactions and requests for establishment of additional accounting records.
Verifies the accuracy, completeness, and validity of a wide variety of accounting functions/transactions including: obligations; accrued expenditures; disbursements; appropriation refunds; reimbursable orders; earnings and collections.
Responds to customer inquiries with complete and accurate information by returning telephone calls or responding in writing when necessary.
Explains clearly, accurately and concisely to customers in layman's terms, the outcome of research, decisions, options, or time-frames required to resolve an inquiry.
Develops applicable solutions to problems and ensures corrective actions are completed.
Analyzes customer accounts to identify computation problems, erroneous data, incorrectly processed transactions, duplicate charges, missing documents, and address corrections.
Duties will be developmental in nature when the position is filled below the full performance level (GS-05).