About the Position: This position is for an Information Technology Specialist (Customer Support/Systems Administration) with the US Army Space & Missile Defense Command, located at Peterson SFB, CO. The US Army Space & Missile Defense Command is participating in an alternate personnel system known as the Acquisition Demonstration Project (AcqDemo). For more information about AcqDemo use the following link:http://acqdemo.hci.mil/index.html
Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled Veterans Current Department of Army Civilian Employees Current Department of Defense (DOD) Civilian Employee (non-Army) Defense Civilian Intelligence Personnel System (DCIPS) Interchange Agreement Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce Executive Order (E.O.) 12721 Interagency Career Transition Assistance Plan Land Management Workforce Flexibility Act Military Spouses, under Executive Order (E.O.) 13473 Non-Appropriated Fund Instrumentality (NAFI) Non-Department of Defense (DoD) Transfer Office of Personnel Management (OPM) Interchange Agreement Eligible People with Disabilities, Schedule A Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement Priority Placement Program, DoD Retained Grade Preference Eligible Reinstatement Veterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes demonstrated experience in 1) using broad knowledge of IT concepts, principles and methods to perform analysis and provide solutions to difficult problems; AND 2) responding or referring customer problems to the appropriate resource for response to inquiry or resolution of problem; AND 3) ensuring systems are fully compliant with organizational IT security standards. This definition of specialized experience is typical of work performed at the next lower pay band or equivalent grade/level position in the federal service (NH-02). OPM Basic Qualifications - 2210 Series Individual Occupational Requirements (IOR): Individuals must have IT-related experience demonstrating each of the four competencies listed below. 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2.Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. You will be evaluated on the basis of your level of competency in the following areas: Configuration Management Information Systems/Network Security Information Technology Customer Support Operating Systems
Respond to phone, in-person inquiries, and the on-line Service Request (work order) system from a wide variety of customers.
Serve as the Lead IT Specialist for the IT Service Desk coordinating with team members to accomplish tasks and resolve IT issues.
Provide expert technical support to computers supporting the current agency approved Microsoft operating systems (OS) and applications.
Provide expert technical support knowledge of client systems, virtual desktop solutions desktop applications and configurations.
Utilize automation systems and scripts to ensure all systems are fully compliant with agency/organizational IT security standards.
Respond to cybersecurity orders to resolve IT vulnerabilities and maintain compliance of desktop systems.
Make procedural and operational changes to increase the effectiveness of IT services
Manage acquisition requirements to maintain configuration baseline of hardware and software resources.