Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
MINIMUM QUALIFICATIONS: One year of computer operations experience that demonstrates knowledge of and skill in using Windows operating systems and both local and wide area networking. Microsoft and/or Cisco certifications a plus. Good verbal and written communication skills to deal with a variety of contacts in the organization and at field commands. Due to the nature of work in this position, the incumbent may serve in an on call duty status outside of normal work hours that includes: remaining in a reasonable call back radius, carrying a cell phone or pager, or regularly checking email to respond to emergencies; remaining in a state of readiness to perform work with limitations on pursuing outside leisure activities, and/or reporting to a designated post of duty to be ready to or to perform work. As an authorized and privileged user of Department of Defense Information Systems must possess or receive Information Assurance awareness by completing the Security+ Certification as a condition of access within six months of employment and thereafter must complete annual Information Assurance awareness training.
MAJOR DUTIES: Performs daily computer operations within established practices and procedures that apply to the assignment in support of various application programs that affect accuracy, reliability, acceptability and timeliness of final work products. Uses knowledge of IT principles, methods and practices to perform routine assignments in the specialty area. Uses knowledge of performance monitoring, quality assurance principles, technical documentation, system security, and analytical methods to identify and solve routine issues and problems, prepare and update manuals and operating procedures, provide information and assistance to customers, evaluate methods and procedures, prepare recommendations and ensure appropriate security measures are observed. Works a fluctuating work schedule to complete work assignments outside of the typical work-week and work hours. Monitors production runs and takes corrective action when a process aborts abnormally. Maintains daily computer logs and control reports, and provides computer services related to data entry, report distribution, and file transfers. Insures proper storage of data media in accordance with safety and security regulations. Provides technical guidance for corrective actions or advice on work efforts relating to application software, operating systems, and hardware problems. Identifies options for problem resolution. Responsible for call resolution, escalation and logging of all inbound help desk requests received by telephone, email and via the trouble ticket system and customer follow-up. Monitors production network connectivity and may provide network administration duties. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. This is a white-collar position where occasional lifting up to 20 lbs may be required