The Adobe Journey Optimizer (AJO) Manager will lead the implementation and optimization of complex AJO campaigns and workflows for our clients. This role requires advanced technical expertise in AJO and the broader Adobe Experience Cloud ecosystem. Candidate should be familiar with AJO's integration with Adobe Experience Platform for unified customer profiles and audience management.
Key Responsibilities:
Oversee the design, development, and implementation of sophisticated AJO campaigns and customer journeys
Provide technical leadership and mentorship to the AJO team
Collaborate with clients to translate business requirements into actionable technical solutions
Optimize campaign performance through data analysis and AI-driven insights
Ensure best practices for data management, segmentation, and personalization
Troubleshoot complex technical issues and provide escalation support