This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer.
Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-07 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Knowledge of, and skill in applying customer support concepts and methods; and installed applications, operating systems, network systems, protocols, and equipment sufficient to prepare standard log-in scripts and establish network access protocols to enable customers to gain local or remote access; 2) Knowledge of, and skill in applying customer support concepts and methods, procedures for troubleshooting and recovering systems and files, and customer organizations' IT infrastructures sufficient to review, validate, and standardize problem resolutions for inclusion in the problem resolution database; 3) Knowledge of, and skill in applying customer support concepts and methods and installed operating systems, network systems, applications, protocols, and equipment sufficient to reimage customer workstations and correcting other workstations affected by similar problems; 4) Knowledge of, and skill in applying customer support concepts and practices, and new customer support technologies organize vendor demonstration sessions for other specialists and customers, evaluate and report on new tools and trends in the customer support field and recommend purchase of new tools to enhance the delivery of customer support services; 5) Skill in applying oral and written communication techniques sufficient to advise and explain complex Information Technology recommendations and issues in a manner that is easily understood by managers and customers to make a decision. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will support management of software, software licenses, servers, and network storage and network devices in support of NAVFAC Business Systems.
You will update portfolio, records and software license management policies, processes, and procedures in accordance with DOD and NAVFAC CIO policies.
You will maintain a proper inventory of peripheral devices and consumables to support the mission of the command. Report to the CIO any additional procurement that would be required or any possible concerns about the level of support on-hand.
You will manage and maintain NET (NMCI Enterprise Tool) data accuracy. Validate and update NET records: user asset assignments, asset location, network drop information, user profiles, software and peripheral mappings.