Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 733,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at 
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We Are:
Digital Commerce Operations is the global managed services arm of Accenture Song’s Commerce Practice.  We transform and manage the E2E digital sales cycle by optimizing, evolving and scaling the buying and selling process for clients and their consumers (DTC/B2B/B2C/B2B2C) through human-driven and digitally enabled activities enabling profitable and scalable growth. Advance your career in a fast-accelerating consumer brand agency that is defining the future of connected Commerce. We grow and optimize world-class brands across all channels of commerce, wherever those brands are in their journey. We deliver results by leveraging research, data, analytics, strategy, creative, industry-leading expertise, and flawless execution. 
You Are:
As the
Business Analyst/Project Manager
you will leverage existing processes and provide leadership and support for client projects impacting Digital Servicing Communications including email, SMS texts and push notifications. The Business Analyst will ensure adherence to project milestones, business deliverables and governance requirements, with a focus on controls, along with strict adherence to Servicing Communications standards and guidelines.
The ideal candidate will be familiar with or able to quickly learn Servicing Communications at a detailed level, across LOBs and business units. All analysts in this role are expected to be able to take on any project requested, whether agile or waterfall, large plan of record or relatively small maintenance scale.
Here's what you'll do:
Model Forward Compatibility
Drive creation and deployment of Communications and customer experiences with agility and quality
Engage with cross functional teams
Partner with Strategy Communications team to improve servicing communications which drive customer engagement
Influence and apply Digital First strategy
Secure approvals from Legal and Compliance stakeholders and document accordingly
Secure Spanish translation where needed and document accordingly
Influence adherence to project calendar and critical toll gates to ensure timely delivery with quality and control
Manage change and ensure control policies are followed and documentary evidence is retained per policy