Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
1. Must have at least three years' experience in performing career service duties in a large customer­oriented organization 2. Bachelor's degree in Human Resources, Business Management, Education, Sociology or a related field is preferred. 3. Must be able to demonstrate knowledge, skills and abilities with Microsoft Office Suite, including developing reports, briefs and spreadsheets (Word, Excel, PowerPoint) 4. Must have excellent interpersonal skills; both written and verbal 5. Must have the ability to speak in front of small to large groups of people, including workshop/seminar facilitation. 6. Knowledge of military transition assistance process and resume preparation is preferred.
Performs technical work supporting management and program analysis to evaluate and improve the efficiency and effectiveness of processes and procedures of the Transition Readiness Program (TRP). Compiles and organizes data from various sources to develop and prepare graphs, dashboards and reports for presentation. May review reports to help identify administrative, programmatic and operational issues or problematic procedural processes. Develops Standard Operating Procedures (SOP) to assist management in operating more efficiently and effectively. Collects data and develops training materials, presentations and information packages for the Transition Readiness Program (TRP). Investigates and analyzes adverse quality trends or conditions and initiates actions to correct, and identifies and reports significant program accomplishments. Designs strategies for identifying opportunities to improve customer service and quality processes. Provides a variety of administrative support duties such as researching and assembling information for various reports, planning and arranging the maintenance and preparation of information for budget reports, and organizing the flow of administrative processes for the TRP. Develops and prepares reports, briefings, special papers and summaries from data about the TRP gathered throughout the year, presenting both formally and informally. Develops and manages a central SharePoint, enabling access for staff accountability as required. Independently researches benefit information and keeps abreast of benefits related to initiatives by various coalitions and agencies, to include Department of Veterans Affairs. Screens telephone calls, walk¿ins, and situations for complexity and either referring to supervisor or resolving issues when appropriate. Interviews clients to determine their transition needs and provide the necessary assistance/referral. Coordinates trainings, seminars and workshops, providing instruction when necessary. Involvement includes but is not limited to arranging location, agenda, schedule, registration, and managing attendance lists, assembling material packets, programs and handouts, and miscellaneous client informational materials. Collects and evaluates attendee feedback and evaluations, recommending changes to training program in order to improve/accommodate end user needs. Identifies steps to improve transactional processes or routine business practices. Analyze and compile statistical data for monthly reports and other reports. Attend briefings, conferences, and seminars. Assist in conducting a marketing campaign to include social media, written publications, personal contacts, and videos/webinars. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher­level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Performs other related duties as assigned. This is a white-collar position where occasional lifting up to 20 lbs may be required.