Opportunity
The Sales Operations Specialist (SOS) is responsible for day-to-day order
administration support in partnership with an additional Sales Operations
Specialist teammate for designated showrooms, regions or channels. Providing
timely and accurate service to both internal and external customers. Adhering
to operational and audit policy, maintaining all appropriate documentation and
account records for compliance.
Specific Responsibilities
Provide Support and Problem Resolution to Showroom
Teams.
Act as a point of contact for designated showrooms, processing customer orders including payment collection/processing, auditing quotes and approved paperwork for accuracy prior to order creation and managing any pre-shipment order change requests.
Responsible for accurate collection and processing of client payments, daily cash drawer and profit center reconciliation. Weekly review and reconciliation of accounts receivables, credit monitoring and balance collections, creating account clearing credits and debits.
Maintain audit standards on all order processing and fulfillment including proper approvals, collections, document retention and storage, and document maintenance.
Monitor open orders report, manage delivery block/stock holds and collections adhering to deposit/payment and order fulfilment policy. Monitor invoice dates and facilitate "completed" status of order invoices.
Support showroom teams with order or product status, system inquiries or issues while coaching to operational standards and best practices working closely with showroom managers to support learning.
Establish and maintain successful relationships with internal departments to drive cross-functional comprehension and allow for timely and effective service for both internal and external customers.
Provide backup support for SOS team during time off, coverage gaps or as the business requires.
 Provide general showroom support as assigned and needed.
Additional Duties
Assist with
special projects as assigned to meet business needs. Such as creation and documentation
of processes, analysis of business or system data, business process changes and
testing.