Accenture Flex
offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an
Accenture Flex
employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources.
Accenture Flex
employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Key Responsibilities:
Experienced in Service Management, Service Delivery, Incident Response, Problem Management, and Change Management to support a live production environment 24*7.
Installation of IBM and ISV products, and support.
Monitor batch jobs, report/resolve issues and batch scheduling changes in scheduling tool.
Prioritize critical batch job.
Manage to change request plans.
Perform batch operational tasks (Rerun, Step Restart, Hold).
Monitor consoles and dashboards for various alerts.
Prioritize critical console alerts.
Remediate and report per runbook.
Perform daily detailed change request review for all client submitted change requests.
Participate in release planning and coordination of code and related documentation changes.
Create metrics and report on status of incidents.
Perform IPL/HMC operations and system maintenance.
Identify & report risks to SLAs and engage stakeholders.
Monitor system performance.
Root cause analysis utilizing (IMS, DB2, and operating system logs) and other problem determination sources as required.
Provided support for Disaster Recovery and BCP exercises.
Desired fluency with ESP and CA7. Good to have experience with TWS, Control-M.
Practiced hand-on ability to perform IPL via SAIOM and knowledge of HMC operations.
Practical experience with mainframe products i.e., MVS, JES2, WLM, Netview, Netcool, Omegamon, Omegaview, SMF, DB2, IMS, Web Specialist, Netcool, SAIOM, and home-grown utilities.
Programming (Assembler, COBOL, REXX).
Experience with release planning and management products i.e., Changeman, Endeavor, STS (Software Transmittal System), and home-grown utilities.