Job Description CSRs (Customer Service Representatives) must Politely greet customers in person and on the telephone. CSRs must be able to navigate through prompts on a computer point of sale system to take orders and be able to answer questions from customers about products and service to best accommodate the customer. CSRs assist in preparing food products and packaging (boxes, bags, utensils) CSRs are trained to correct product concerns over the phone and are enabled to make customers conten…