Accenture Flex
offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an
Accenture Flex
employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources.
Accenture Flex
employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Develop RwG OwG Tier A and Tier B support procedures and policies
Troubleshoot and communicate GPRC API calls RTU API calls and OAuth2
Analyze partner data to identify issues and communicate actionable insights to product stakeholders
Act as a point of contact to discuss postlaunch issues with partners
Track and project manage multiple projects simultaneously for partners autonomously
Communicate effectively with RwG OwG engineering and other technical groups to enhance RwG OwG products and resolve customer issues
Create Developer Documentation for new RwG integration on new backend leveraging existing documentation from the old platform training sessions and a sandbox environment
Update both internal and external support documentation and create canned responses or FAQs based on common requests
Troubleshoot and raise escalations to the concerned team using Buganizer
Proactively identify opportunities to optimize and develop processes tools geared toward improving internal efficiency resolution rate and customer satisfaction
Provide exceptional integration support to external partners that onboard to our product platform
Building a personal relationship with key stakeholders
Successful service delivery SLA achievement and high level of customer satisfaction
Monitoring overall performance of services
Effective communication around issues and opportunities get things done make things happen
Implement troubleshoot and support tools and applications
Removing all obstacles to customer satisfaction and or financial performance
Looking out for clients long-term interests
Following up if service delivery is not meeting expectations
Working with the client and operations teams to identify and manage service improvement activities
Troubleshoot and communicate REST API calls and analyze response body consisting of JSON ProtoBuff XML