This position is located within the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Office of Deputy Assistant Director (DAD) of Administration, Health Information and Technology Unit (HITU). This is a non-supervisory position. This position is only open to USPHS officers and Call to Active Duty (CAD) candidates.
COMPETENCIES: Demonstrates strong problem solving, judgment, and decision-making skills. Demonstrates strong leadership skills. Demonstrates strong interpersonal skills. Demonstrates strong organizational and time management skills. Demonstrates strong oral and written communication skills. Demonstrates integrity and honesty. Demonstrates cultural competency. Ability to navigate complex systems. PHYSICAL DEMANDS: Sitting and/or standing for extended periods of time (6-8 Hours). Performing repeated bending motion. Average manual dexterity for computer operation. Phone use for extended periods of time. If clinician, will be tasked to TDY internally for minimum two weeks, maximum 30 days annually to assist with field operations.
DUTIES AND RESPONSIBILITIES: Specific duties include but are not limited to: Collaborate with other units and offices in the Office of Chief Information Officer (OCIO) in developing, negotiating, and coordinating on how IT software, hardware assets and/or services are acquired, operationalized, maintained and decommissioned. Create, maintain, enhance, and/or oversee processes or request for IHSC approval and/or funding for new and existing IT initiatives, software and services. Conduct cost-benefit analyses, risk assessments, and analysis of alternatives activities to assist IHSC staff to develop proper business case documentation to support their IT initiative(s). Work with IHSC stakeholders to define requirements that will support intended business outcomes. Lead requirement gathering sessions and workgroups to accurately capture and document functional requirements. Develop Standard Operating Procedures (SOPs), instructions, guides and/or trainings to support IT project management processes and best practices. Support development of policy, procedures and strategies governing the planning and delivery of information technology services throughout IHSC. Support development of a SharePoint site to properly maintain and organization documentation and artifacts. Develop and/or make more efficient processes for reporting, tracking and prioritizing IT system issues by working closely with OCIO and project support teams to minimize downtime and maintain clinic efficiency. Serve as technical liaison between the Contracting Officer and Contractor, contract performance monitoring, develop contract deficiency reports and action plans, invoice validation and payment processing within ICE Financial Operations guidelines and the Prompt Payment Act, coordination of meetings, site visits, and program reviews. Develop and maintain a detailed project plan that outlines the scope, objectives, deliverables, milestones, risks, and dependencies of the contract. Coordinate and communicate with the contracting officer, Program Manager, contractor, acquisition manager, and internal stakeholders on all aspects of the contract, including contract administration, performance evaluation, change management, issue resolution, and reporting. Coordinate with subject matter experts and internal stakeholders on requirements gathering to develop Statement of Work (SOW), Performance Work Statement (PWS), Statement of Objectives (SOO), Quality Assurance Surveillance Plans (QASP) and contract success metrics, developing Independent Government Cost Estimates (IGCE), and conducting effective Market Research. Identify and mitigate any potential risks, issues, or challenges that may affect contract execution/administration and outcome. Manage and document any contract modifications, amendments, or extensions, obtaining the necessary approvals from the contracting officer and internal stakeholders. Support process improvement within HITU by identifying, analyzing and improving existing operational processes; as appropriate, develop new processes. Support budgetary activities associated with tracking IT acquisitions, spend plans for current and future projects, SLAs, and IAAs, and developing cost estimates. Conduct market research, coordinate demonstrations; develop white papers and issue papers; conduct analysis of alternatives to identify solutions that align with project requirements. Perform risk management; identify and assess project risks, mitigate threats and identify opportunities. Develop, monitor and manage an integrated master schedule for IT projects. Lead, facilitate, coordinate and participate in designated IT project meetings.