Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. About the Position: The primary purpose of the position is to serve as a Public Safety Telecommunicator for dispatching Fire, Emergency Medical Service (EMS), and Law Enforcement (LE) responders, monitoring alarms and activating Mass Notification Systems in Army Garrison Public Safety Answering Points (PSAPs) / 911 Centers.
Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. SPECIALIZED EXPERIENCE: One year of specialized experience which includes 1) Answering emergency and/or non-emergency calls for police, fire, or ambulance assistance; 2) Dispatching emergency personnel as needed in accordance with priority level procedures; and 3) Operating communications software to perform dispatching duties such as log calls, prepare reports or activities, and assist with medical dispatching until appropriate emergency units arrive. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06). PROFICIENCY REQUIRED: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors. You will be evaluated on the basis of your level of competency in the following areas: Customer Service (Clerical/Technical) Interpersonal Skills Manages and Organizes Information Technical Competence
Answers 911 calls and performs caller interrogation to determine the chief complaint and the nature of the call.
Determines the level and type of response necessary and initiates the dispatch for both emergency and non-emergency calls for service.
Initiates immediate action in response to all alarms to include coordination with effected agencies and dispatching appropriate response.
Refers non-emergent callers to appropriate civilian and governmental agencies.
Maintains continuous telephone contact with the caller until responders arrive on scene.
Maintains complete and accurate records, reports, and logs on all communication traffic, assigned vehicle movements, patient transport, personnel, and vehicle status in accordance with operational policies and procedures.