The ideal candidate will have knowledge of insurance principles, procedures, and practices related to claims handling. They should possess excellent customer service skills and have experience as an adjuster, examiner, or insurance agent writing commercial flood insurance policies, or a combination of these roles.
All qualifications and eligibility requirements must be met by the closing date of the announcement. To qualify for this Insurance Specialist position at the IC-12 level, you must possess one full year of specialized experience equivalent to at least the IC-11 level in the Federal government, which has equipped you with the skills needed to successfully perform the duties of the position. Experience may be obtained in the federal government, a state or local government, or private sector, and must demonstrate the following: Reviewing and interpreting insurance policies, including coverage for flood, wind, or earthquake damage; Communicating with policyholders, their representatives, and other officials to explain the rationale behind insurance appeal decisions; and, Collaborating with internal and external partners to enhance program effectiveness and operational efficiency. Please read the following important information to ensure we have everything we need to consider your application: Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. Please limit your resume to five pages. If more than five pages are submitted, only the first five pages will be reviewed to determine your eligibility and qualifications. Your resume serves as the basis for experience related qualification determinations, and you must highlight your most relevant and significant work experience and education (if applicable), as it relates to this job opportunity. Please use your own words, be clear, and specific when describing your work history. We cannot make assumptions regarding your experience. Are you qualifying based on your work experience? Qualifications are based on your ability to demonstrate in your resume that you possess one year of the specialized experience for this announcement at a comparable scope and responsibility. To ensure all of the essential information is in your resume, we encourage you to use the USAJOBS online Resume Builder. If you choose to use your own resume, it must contain the following information organized by experience/position: (1) job title, (2) name of employer, (3) start and end dates of each period of employment (from MM/DD/YY to MM/DD/YY), (4) detailed description of duties performed, accomplishments, and related skills, and (5) hours worked per week (part-time employment will be prorated in crediting experience). Federal experience/positions must also include the occupational series, grade level, and dates in which you held each grade level. Are you a current or former FEMA Reservist/Disaster Assistance Employee (DAE)? To accurately credit your experience from intermittent positions and Reservist Deployments, you must list the dates (from MM/DD/YY to MM/DD/YY) of deployments that are relevant to your qualifying experience, along with the job title and specific duties you were responsible for during each deployment. Determining length of General or Specialized Experience is dependent on the above information. Failure to provide the above information in your resume may result in your application being found "not qualified." Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and provides valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For additional information on crediting experience and/or education, please reference the OPM General Schedule Qualification Standards
What will I do in this position if hired? In this Insurance Specialist position, you will serve as an Insurance Specialist, ensuring that insurance requirements and related issues are properly addressed within the Region 2 Recovery Division Typical assignments include: Reviewing and interpreting coverage of all lines of commercial insurance, including but not limited to policies providing coverage against flood, wind, and earthquake. Presenting coverage and claims analysis to management and making recommendations on resolution of disputed items. Assisting in the review of all project applications and supplements, with associated Project Worksheets, for conformity to regulations and established eligibility criteria. Preparing recommendations for approval and processing of payment. Analyzing inspection reports, final vouchers, and Federal and/or State audit reports on public assistance programs and preparing recommendations for follow up actions, as required. Responding to various correspondence concerning public assistance operations and programs from governmental officials and agencies, individuals or groups of the general public and volunteer organizations. Conducting insurance reviews for Project Worksheets to ensure compliance with Federal Laws, Regulations, policies, and guidance. Monitoring insurance related workload to ensure proper resources are available to provide timely responses. Participating in national workgroups and coordinating with Regional counterparts and Joint Field Offices (JFOs) to ensure consistent implementation of insurance requirements. Reviewing work of other insurance specialists to ensure consistency, quality, and compliance. What else do I need to know? At FEMA, our mission is to help people before, during and after disasters, and every employee at FEMA has a role in emergency management. Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions. This announcement is for a position as a CORE (Cadre of On-Call Response/Recovery Employee). CORE employees are full-time employees hired to directly support the response and recovery efforts related to disasters. Employees are hired under the Robert T. Stafford Act and are excluded from the provisions of title 5, United States Code, governing jobs in the competitive service. They can be hired under a streamlined process instead of a competitive process. After three years of continuous service, Stafford Act employees may be granted competitive eligibility to apply for permanent full-time positions at FEMA. This position will be hired into a temporary 2-year, excepted service appointment. Appointments may be renewed based on workload, funding, and supervisory approval.