Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
In today’s business environment, growth isn’t just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver outstanding experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to redefine their operating models.
Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights
As a Regional Sales Coach you will be responsible for the strategic development and optimization of agent coaching skills for all DIS Inside Sales Managers (ISM) within the defined region. This includes the identification of local sales leadership talent, development of critical sales coaching and agent mentoring skills, as well as the continuous growth of that talent cross client engagements. The role also requires a high level of cross function or department collaboration in the support of ISMs, including local delivery leadership, global CoE team, Accenture support teams, program leadership and client stakeholders across various market sectors. This role is heavily focused on the empowerment of sales managers to develop sales agent talent within regional programs and cultivate an environment as well as an expectation of success for our valued agent sales teams. This role is critical to ensuring that all Sales Managers have the appropriate training, tools, and ongoing support to drive sustained performance for their sales teams.
Job Qualifications:
Identify and Attract Best in Class Sales Manager Talent:
Lead the recruitment, selection, onboarding and training of top-tier Sales Managers, ensuring alignment with regional and global sales excellence standards
Collaborate closely with HR and recruitment teams to create, refine (and when necessary, customize) role descriptions, interview processes, and candidate selection criteria, considering market, industry, and client-specific needs
Foster talent development by ensuring new managers will be set up for success with comprehensive onboarding, mentorship, and personalized coaching strategies
Train Sales Managers to be Sales Coaches:
Design and deliver training and development programs that equip Sales Managers with the knowledge, skills and abilities necessary to excel as sales coaches for their teams. This includes initial onboarding, continuous learning during the first year, and mentorship focused on practical, hands-on coaching strategies and techniques
Develop and implement specific coaching tools, frameworks, and methodologies to help managers assess and improve team performance
Evaluate the effectiveness of the training through key performance indicators (KPIs) such as coaching impact, KSA proficiency augmentation, team performance metrics, and individual agent development and growth
Monitor Sales Manager Effectiveness:
Continuously assess the effectiveness of Sales Managers through data analysis, leveraging scorecard assessments, agent feedback, roleplay results, and key sales metrics (e.g., quota attainment, bonus achievement, percentage of their team’s KSA proficiency augmentation achieved monthly)
Identify areas for improvement using predictive analytics to identify potential issues early and initiate corrective actions before they impact client deliverables or team performance
Proactively execute a continuous feedback loop by working directly with Sales Managers to adapt coaching strategies, setting clear improvement plans, and measuring progress monthly aligned to annual development plans
Collaborate across the ecosystem (business stakeholders as well as other COE colleagues for alignment on priorities & will need to display strategic mindset and agility in action)
 Own & Evolve Regional Sales Coaching Playbooks:
Oversee the creation, adaptation, and ongoing evolution of regional sales coaching playbooks aligned with both global best practices and regional nuances (e.g., market-specific challenges, cultural differences)
Regularly update materials based on new insights, feedback from Sales Managers, and emerging sales trends. Ensure playbooks reflect the latest sales methodologies, tools, and strategies developed both globally and locally
Facilitate knowledge-sharing across regions to ensure that successful strategies are captured, tested, and implemented in other regions as appropriate
 Support Sales Manager Adoption of Accenture Operations/DIS Standard Operating Procedures:
While the primary responsibility is developing sales coaching skills, the role will also play a crucial part in driving Sales Managers’ adoption and integration of DIS standard operating procedures (SOPs) across the region
Assist Sales Managers in implementing Accenture's program management solutions, understanding and applying the DIS bonus and goal-setting frameworks, and adhering to standard management, development and workforce management processes
Lead change management initiatives to ensure that sales managers seamlessly adopt new tools including AI), systems, and procedures while minimizing disruption to ongoing operations, driving consistent standards in a dynamic environment
This is a hybrid role in Atlanta, GA