The incumbent reports to the IT Support Supervisor and provides technical and end-user support to judges' chambers and court units of the Fifth Circuit Court of Appeals. The incumbent supports all end-user software and hardware, including, but not limited to, laptops, PCs, thin clients, virtual desktops, printers, MFPs/copiers, wired and wireless telephones, and audio/video conference equipment.
Required: The position requires a bachelor's degree, preferably in computer science or a related field, or equivalent experience and at least two years specialized experience with demonstrated computer support skills applicable to the duties described above, including, but not limited to: Detailed, current, and comprehensive knowledge of PC software and hardware; Superior diagnostic and analytical competence; Ability to communicate effectively with others, both orally and in writing; Capacity to work harmoniously with others, both technical and non-technical; and Ability to travel overnight occasionally. Preferred: Extensive experience using, configuring, deploying, and supporting the following Microsoft applications in an enterprise environment is highly desired: Outlook Office 365 OneDrive OneNote SharePoint Online Teams Also: Knowledge of cybersecurity best practices and concepts. Ability to read, analyze, and create PowerShell scripts. Familiarity with Active Directory and Group Policies. Workstation imaging experience. Strong writing skills and ability to develop user documentation.
Provides first-call response to all users with IT related issues. Responds to requests by all judges' chambers and court units requiring assistance in the use of software and hardware. Acts as the technical expert in solving computer system problems by analyzing system failures to identify the nature and source of the failure and takes corrective action. Assists in developing creative solutions to address new operational requirements and enhance the overall effectiveness and efficiency of systems and personnel in the court. Assists with the administration of the day-to-day operations and support of computer systems, networks, and other major systems to ensure reliable and effective operations. Establishes and maintains contact with other court IT support personnel at different locations to stay knowledgeable of developments, techniques, and user applications. Assists in evaluating current automated office functions and makes recommendations on technical and operational changes or enhancements to existing system configurations, usage, and procedures. Assists in the research and procurement of new equipment and software packages. Coordinates the repair of hardware in satellite judges' chambers and offices. Installs and tests new and revised releases of national and commercial applications and systems.