This position is located in the Individual Assistance Division. The ideal candidate will have prior experience supporting the delivery, evaluation, and performance improvement of federal programs. Candidates should be familiar with fundamental Individual Assistance policies/procedures. Strong communication skills, with experience generating concise, well-written products describing complex technical problems and conducting data analysis to provide clear, fact-based recommendations or findings.
All qualifications and eligibility requirements must be met by the closing date of the announcement. To qualify for this Emergency Management Specialist (Recovery) position at the IC-14 level, you must possess one full year of specialized experience equivalent to at least the GS-13 level in the Federal government, which has equipped you with the skills needed to successfully perform the duties of the position. Experience may be obtained in the federal government, a state or local government, or private sector, and must demonstrate the following: Developing and implementing a Customer Experience (CX) plan to align with internal or external stakeholder requirements. Interpreting Customer Experience (CX) needs to develop service or technology systems. Analyzing Customer Experience feedback to implement system, process, or training improvements. Please read the following important information to ensure we have everything we need to consider your application: Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. Please limit your resume to five pages. If more than five pages are submitted, only the first five pages will be reviewed to determine your eligibility and qualifications. Your resume serves as the basis for experience related qualification determinations, and you must highlight your most relevant and significant work experience and education (if applicable), as it relates to this job opportunity. Please use your own words, be clear, and specific when describing your work history. We cannot make assumptions regarding your experience. Are you qualifying based on your work experience? Qualifications are based on your ability to demonstrate in your resume that you possess one year of the specialized experience for this announcement at a comparable scope and responsibility. To ensure all of the essential information is in your resume, we encourage you to use the USAJOBS online Resume Builder. If you choose to use your own resume, it must contain the following information organized by experience/position: (1) job title, (2) name of employer, (3) start and end dates of each period of employment (from MM/DD/YY to MM/DD/YY), (4) detailed description of duties performed, accomplishments, and related skills, and (5) hours worked per week (part-time employment will be prorated in crediting experience). Federal experience/positions must also include the occupational series, grade level, and dates in which you held each grade level. Are you a current or former FEMA Reservist/Disaster Assistance Employee (DAE)? To accurately credit your experience from intermittent positions and Reservist Deployments, you must list the dates (from MM/DD/YY to MM/DD/YY) of deployments that are relevant to your qualifying experience, along with the job title and specific duties you were responsible for during each deployment. Determining length of General or Specialized Experience is dependent on the above information. Failure to provide the above information in your resume may result in your application being found "not qualified." Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and provides valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For additional information on crediting experience and/or education, please reference the OPM General Schedule Qualification Standards
What will I do in this position if hired? In this Emergency Management Specialist (Recovery) position, you will report directly to the Section Chief in an advisory role as senior survivor customer experience (CX) specialist. Provides key inputs to leadership and section staff to ensure CX strategies and objectives are being met in support of the human centered design approach to the survivor experience. This position is within Response and Recovery, Recovery Directorate, Individual Assistance Division, Individuals and Households Branch. Typical assignments include: Coordinating with other FEMA components and Federal Agencies to drive Section-level initiatives. Collaborating with cross-functional teams document and optimize the survivor journey. Directing program implementation actions within the scope of legislation, regulation, policy, and other emergency management doctrine, for identified disaster-specific initiatives and projects. Supporting and advising on the development of written products for tools and guidance processing pertaining to the Section's initiatives for trauma informed care and holistic burden. Coordinating with Recovery stakeholders to articulate requirements, building innovative service delivery capabilities, developing continuous improvement metrics, and defining a survivor centric culture within the Individual and Households Program. What else do I need to know? At FEMA, our mission is to help people before, during and after disasters, and every employee at FEMA has a role in emergency management. Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions. This announcement is for a position as a CORE (Cadre of On-Call Response/Recovery Employee). CORE employees are full-time employees hired to directly support the response and recovery efforts related to disasters. Employees are hired under the Robert T. Stafford Act and are excluded from the provisions of title 5, United States Code, governing jobs in the competitive service. They can be hired under a streamlined process instead of a competitive process. After three years of continuous service, Stafford Act employees may be granted competitive eligibility to apply for permanent full-time positions at FEMA. This position will be hired into a temporary 4-year, excepted service appointment. Appointments may be renewed based on workload, funding, and supervisory approval.