The Membership Manager will report to the Head of Audience Development in the Visitor Experience department and will collaborate with many stakeholders across the National Gallery, including but not limited to development, communications, digital experience, retail, dining, and other departments as needed.
OPM Qualifications Standard: Individual Occupational Requirements: None. Miscellaneous Administration and Program Series 0301 Group Qualification Standard: Group Coverage Qualification Standard for Administrative and Management Positions Specialized Experience Statement: Candidates must possess at least one year of specialized experience, equivalent in responsibility to the GS-09 level in the Federal service, implementing member and donation programs for a museum or cultural institution. OR a Ph.D. or equivalent doctoral degree OR 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree OR LL.M., if related OR Combination of Education and Experience as indicated in the Group Qualification Standard for Administrative & Management Positions NOTE: Education can be substituted in lieu of specialized experience at the GS-11 grade level. Please see the requirements under Qualifications Writing Sample: Applicants who are referred to the hiring office for selection consideration may be required to submit writing and/or work samples as part of the interview/selection process. If the hiring office decides to request a writing and/or work sample as part of its selection process, the vacancy contact will reach out to you by email to: (1) inform you of this requirement; and (2) provide further instructions. Those applicants who meet the minimum qualification requirements will be evaluated against these factors to determine the best-qualified candidates. Failure to provide a detailed description of relevant experience and/or education in your resume will automatically disqualify the candidate from employment consideration. Gift Programs - Knowledge of National Gallery of Art protocol, policies, procedures sufficient to perform gift related tasks. Program Management – Ability to manage all aspects of a membership program. You must meet all qualifications and eligibility requirements by the closing date of this announcement.
As the Membership Manager, you will: Supports stewardship of donations under $1,500 associated with the National Membership program and operations onsite. Designs and implements a membership communications strategy that incorporates personalization, primary institutional messages, and audience growth priorities. Ensures completion of day-to-day administrative operations, including customer service, benefits fulfillment, database management, production of marketing materials, and other tasks related to National Membership and donations below $1,500 as needed. Plans and implements the National Membership program as part of overall audience development and fundraising efforts within the National Gallery of Art. Grows the National Membership program with focus on reaching audiences in the DMV area and nationally. Develops engagement and fundraising activities, including solicitations and renewals, member events, and other special appeals and activities. Creates compelling content for engagement and fundraising campaigns, including emails, onsite and online advertising, and other marketing/fundraising materials related to National Membership. Analyzes data from membership-related platforms including CRM, email, and website in order to report on engagement and improve operations.