The purpose of the position is to coordinate the activities of clinical, technical and support staff in the development, deployment, and oversight of telehealth programs, projects or studies based on project evaluations, knowledge of related guidelines, research coordination projects, and new developments in the field. This position facilitates and coordinates improved Veterans Health outcomes effectively and efficiently through CVT, CCHT, and SF Telehealth options.
To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-05. For a GS-09 position you must have served 52 weeks at the GS-07. For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Individual Occupational Requirements (IOR): An IOR is a basic requirement that must be met in order to qualify for the 0671 occupational series. Education must be accredited by an accrediting body recognized by the U.S. Department of Education at the time the degree was obtained. To qualify for this occupational series, applicants MUST have one of the following listed below: Education must have been in a major study -- hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. ~OR~ Specialized Experience: with progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. ~OR~ Special Provision for Inservice Placement: Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program. You May qualify based on your experience and/or education as described below: Specialized Experience GS-07:You must have one year of specialized experience equivalent to at least the next lower grade GS-05 for the GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Analysis and problem solving, Critical thinking, customer service, and Information management. ~OR~ Education: Applicants must have 1 full year of graduate level education or Superior academic achievement. ~OR~ Combination: Applicants may also combine education and experience to qualify at this level you must have some specialized experience equivalent to the GS-5 grade level but less than one year, and have more than one year, but less than two years of graduate education. Specialized Experience GS-09: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Analysis and problem solving, Critical thinking, customer service, and Information management. ~OR~ Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree, or, 2 full years of progressively higher-level graduate education related to a major study such as hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. (Transcript required.) ~OR~ Combination: Applicants may also combine education and experience to qualify at this level you must have some specialized experience equivalent to the GS-7 grade level but less than one year, and have more than one year, but less than two years of graduate education. Specialized Experience GS-11: You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: knowledge of a wide range of concepts, principles, and practices in the telehealth area to support the organization's telehealth program and to implement data collection, monitoring, and reporting; uses skills in applying knowledge to the development of new methods, approaches, or procedures in the coordination of telehealth projects and programs within the facility. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a Ph.D., equivalent doctoral degree, three (3) full years of progressively higher level graduate education leading to such a degree, Or LL.M in the related field of the position to be filled (i.e., hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration). The education portion must include courses that demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Education must have been obtained in an accredited college, or university. NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation OR, Combination: Combinations of successfully completed graduate level education (beyond a master's degree) and specialized experience as described above to meet total experience requirements. The education portion must include graduate courses that demonstrate the knowledge, skills, and abilities necessary to do to the work of this position (i.e., hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration). NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation. Experience must be clearly indicated in your resume. You will be rated on the following Competencies for this position: Administration and Management Communications Database Management Systems Planning and Evaluating
The incumbent will serve in a developmental assignment to provide the individual with the knowledge, skills, and abilities needed to perform the full range of duties as described in the target position description, PD# 305330, Facility Telehealth Coordinator to the Nurse Manager of Primary Care GS-0671-11. The incumbent will perform the duties outlined in the target grade position description but will operate under closer supervision and will not be expected to demonstrate the same level of subject matter mastery. All other factors remain the same. Coordinate telehealth services, ensuring smooth operations and adherence to guidelines. Analyze program data to identify trends and recommend improvements to leadership. Provide troubleshooting support for telehealth technologies and coordinate with IT for technical issues. Lead training efforts for staff on telehealth procedures and equipment. Collaborate with clinical and administrative teams to optimize telehealth scheduling and workflows. Monitor action plans to improve patient satisfaction and access to care. Track the telehealth program's budget, including expenditures for equipment and supplies. Performs other duties as assigned such as but not limited to: Coordinate the activities of clinical, technical and support staff in the development, development, deployment, and oversight of telehealth programs, projects or studies based on project evaluations, knowledge of related guidelines, research coordination projects, and new developments in the field. This position facilitates and coordinates improved Veterans Health outcomes effectively and efficiently through CVT, CCHT, and SF Telehealth options. Serves and or represents the facility on Network telehealth groups, including the VISN Telehealth Council. In collaboration with the VISN Telehealth Office, incumbent maintains linkages and effective communications with the Office of Telehealth Services (OTS), national training centers for CVT, CCSF, and CCHT to ensure optimal care coordination telehealth educational opportunities for facility staff.. Develops, implements, and maintains processes and mechanisms for scheduling telehealth clinic resources. Provides leadership in evaluation and implementation of new clinical telehealth technologies. Activities stays abreast of professional and technical development in the telehealth field and of current research on value of new technological approaches in clinical care and communicates relevant information to all involved parties. Requires knowledge of a wide range of concepts, principles, and practices in the telehealth area to support the organizations telehealth program, to develop policies, procedures, and criteria for the administration of the telehealth program and to implement data collection, monitoring, and reporting. Ability to communicate both orally and in writing to makes presentations, explain recommendations, represents the agency and assigned program areas, provides guidance, and advises program/clinic administrators, responds to inquiries and prepares reports. Requires the ability to evaluate, select, and adapt precedents to meet healthcare access needs via telehealth applications and apply standard practices of other fields and disciplines as they relate to telehealth. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Administrative DTOD such as 07:30am-4:00pm or 08:00am-4:30pm (May be required to Community Based Outpatient Clinics (CBOCs) for programmatic issues. No overnight travel.) Telework: Not Available Virtual: This is not a virtual position. Position Description/PD#: Health System Specialist - Facility Telehealth Coordinator/PD305330, PD304410, and PD305310 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized