Location: Kohler,
WI
Opportunity
Are
you someone who actively engages in wellness and lifestyle such as yoga, cycle,
fitness & spa? Do you want to bring your health and wellness
expertise to a Five Star environment? If so, then the Wellness Experience Coordinator, Sports Core is the career for you!
 Specific responsibilities include:
Provide guests
personalized service: Pre-arrival one-to-one service, Onsite well-being
consultations, Post-Visit follow up within 30 days after visit.
Responsible for
Wellness Immersion Retreats, VIP Wellness Guests and future in-house
guests for all services including well-being, booking wellness services,
travel arrangements, dining, spa, golf & outdoor activities; along
with personalized amenity bags.
Responsible for
revenue management; upselling resort wide experiences when booking.
Partner with
internal accounting regarding payment management for services and any
associated fees with external providers
 Information
Responsibilities:
Maintain a working
knowledge of all resort properties and onsite facilities including hours
of operation, as well as daily activities and area attractions.
Also have a
detailed knowledge of the history of Kohler and the assigned hotel.
Maintain superior
level of knowledge of well-being facilities including Sports Core, Yoga on
the Lake, Bold Cycle, Awakening in Woodlake Market, River Wildlife, and
Kohler Waters Spa.
Maintain working
knowledge of in room exercise equipment and knowledge of well-being
minibar options and amenities specific to Carriage House.
Provide directions
and maps, including walking trails, city map, or state maps. As well as,
provide guest with weather or road conditions.
Provide
suggestions and recommendations for future wellness events or activities.
Work with
Sales Executive-Wellness, Director-Wellness, and Director-Kohler Waters
Spa in the planning, organizing and executing of wellness forums and
events.
 Message
and Amenity Responsibilities:
Inform room
service of amenity deliveries and fill out the necessary information.
Inform other
shifts of daily activities through the use of the concierge logbook or
notes.
Inform
supervisor of any problems or unusual circumstances.
This
is a Full Time position working weekdays and weekends. Shifts will vary
between 8:00am and 5:00pm