This position is located in the Office of Acceptance Facility Oversight, Directorate of Passport Services, Bureau of Consular Affairs (CA/PPT/S/AFO/MW), Department of State. The office provides oversight to the Passport Application Acceptance Program across the U.S. and it manages and coordinates the national Acceptance Facility Oversight Program; and conducts inspections of Passport Acceptance Facilities domestically and abroad to assess compliance with established policy/guidelines.
Applicants must meet all the required qualification requirements described below by the closing date of this announcement. NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement. Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F. At the GS-12 Level: Applicants must have 1 year of specialized experience equivalent to the GS-11 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience in quantitative and qualitative methods in order to assess and improve the effectiveness of an organization's nationwide programs; Experience using business intelligence tools to create interactive dashboards and data visualizations Experience using data to develop recommendations for problems resolution or enhanced production/productivity; and Experience communicating effectively with a variety of internal and external stakeholders both orally and in writing. There is no substitute of education for specialized experience for the GS-12 position. At the GS-13 Level: Applicants must have 1 year of specialized experience equivalent to the GS-12 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience coordinating operational initiatives that require the involvement of multiple agencies/centers or regions and external Directorate offices; Experience in quantitative and qualitative methods in order to assess and improve the effectiveness of an organization's nationwide programs; Experience using business intelligence tools to create interactive dashboards and data visualizations Experience using data to develop recommendations for problems resolution or enhanced production/productivity; and Experience communicating effectively with a variety of internal and external stakeholders both orally and in writing. There is no substitute of education for specialized experience for the GS-13 position.
Conducts geospatial studies and analysis of passport facilities to ensure optimal geographic coverage of passport services to the U.S. population.
Provides expert consultant and advisory services to PPT management on complex and sensitive issues regarding the PAAP.
Compiles data and applies analytical techniques to accurately and consistently interpret qualitative and quantitative data for quality assurance, data integrity, risk management and resource requirements.
Participates/gives presentations at regional and national conferences, and meetings involving issues or concerns regarding the prevention and detection of passport fraud and proper internal controls.
Solicits feedback from the acceptance facilities on level of support and training received to implement the passport acceptance process.
Provides analytics services that ensure the effective and efficient management and oversight of the Passport Application Acceptance Program (PAAP).