Accenture’s Global Protection and Security (GP&S) team is seeking a skilled security technology specialist to support the regional Security Operations Centers (SOC). Responsibilities include assisting with the managing/configuration of electronic access control and security video systems and acting as the local resource at the SOC to implement the SOC Technology Manager’s priorities.  The ideal candidate has a strong background in Software House/HID electronic access control technologies and Genetec’s Omnicast video management system, as well as familiarity with industry standards, application and alarm management, installation and maintenance of systems, along with strong communication skills and the ability to work collaboratively. This role requires a self-starter with strong task management skills, capable of driving initiatives independently while collaborating with cross-functional teams.
Key Responsibilities/Accountabilities:
Supports the Security Operations Center (SOC) and liaises with the SOC Technology Manager to support their security technology systems
Assist with updating access control and video surveillance training materials
Configure, maintain, and troubleshoot security applications, including CCure 9000, Genetec Security Center, and other access control/video management systems.
Provide technical support for SOC video walls, ensuring proper functionality of hardware (monitors, controllers, matrix switchers, KVMs, etc.) and software (Genetec Security Desk, CMS platforms, SureView, etc.).
Support device onboarding, configuration, and software updates for security and SOC hardware.
Monitor operational security systems for errors, alerts, and system health, proactively resolving issues.
Work closely with SOC operators to ensure their tools are functional, responsive, and aligned with operational needs.
Assist with remote troubleshooting and system maintenance for global SOC locations.
Network & Infrastructure Optimization:
Support IP network configuration and connectivity troubleshooting for security devices and SOC systems.
Ensure SOC technology integrates properly with IT-managed infrastructure and cloud-hosted platforms.
Assist in implementing system enhancements for video streaming performance, network reliability, and SOC hardware efficiency.
Incident Response & Cross-Functional Support:
Act as a technical liaison between SOC teams, IT, and security operations, ensuring seamless security system performance.
Participate in incident response workflows, helping troubleshoot and escalate security system issues impacting operations.
Maintain and update SOC technology documentation, including system diagrams, troubleshooting steps, and support playbooks.
Project & Task Management:
Manage small-to-medium security technology projects, such as video wall upgrades, security system enhancements, and new SOC integrations.
Collaborate with IT, security, and operations teams to execute technology initiatives and ensure timely delivery of upgrades and improvements.
Support various project stakeholder by ensuring security video systems meet standards and are installed and configured correctly across all Accenture locations
Job Requirements:
Ability to work non-standard hours, including weekends and holidays as required by incident recovery.
This role requires onsite work in San Antonio, TX