Service Design Senior Manager

Created at: March 21, 2025 00:06

Company: Accenture

Location: Los Angeles, CA, 90001

Job Description:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities
span
ideation to execution: growth,
product
and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign,
content
and channel orchestration. With strong client relationships and deep industry
expertise
, we help our clients
operate
at the speed of life through the unlimited potential of imagination,
technology
and intelligence.
 

As part of the D
esign and Digital Products
practice, we envision, design, build and launch transformational,
digitally-powered
flexible products and services across touch points, geographies and technical environments.

In every engagement we tame complexity, delivering positive human impact and fundamental business value at speed.
 
 

Service
Design 
i
s
 at the heart of our design process. Our 
S
ervice
Designers are a diverse team of strategic, empathetic thinkers
who envision and craft experiences 
and deliver a broad spectrum of work from
service design
vision
and growth
to
experience design build and launch
.

Our Design Leadership invests itself in strengthening the relationships between our teams, our clients, our work, and the people who use our products and services every day.
 


 

As a Design Director,
you’ll
own the design practice and delivery across one or more accounts.
You’ll

be responsible for
overseeing multidisciplinary design teams to create
digital or physical services and product strategies
for our clients.
You’ll
also manage Design Leads, collaborate with primary stakeholders, and work with program leadership to plan future projects.
 


 

This is your opportunity to evolve integrated design as both a discipline and a practice on a global scale.
 


 

You are…

 

Naturally
engaging people at a deep level whether observing or interviewing customers, working with fellow team members, clients and channeling the inner creative
 

A visual and verbal storyteller, delivering insights about people and behavior in a way that generates empathy, emotion, and engagement from the client and design team
 

Comfortable with ambiguity in a fluid organization
 

Ready to collaborate on products and services that change the way our clients do business creating service at scale
 

Passionate about creating experiences that fuse physical and digital through research, analytics,
design
and delivery
 


 

Role Description 

 

A professional in this position, at this level within Accenture has the following responsibilities:


 

Drive design quality, practice, and offerings that meet business and user goals as well as create new offerings.
 

Lead design points of view
and thought leadershi
p
 

Drives sales of new work at existing client accounts and foster
s
new relationships
with
clients to scope and sell net new work for D&DP pipeline
 

Deeply understand the market and can speak to our clients and the industry about our content, craft, and trends.
 

Own craft and capability output across key projects, ensuring each project deliverable is of the highest quality.
 

Assess performance and provide career guidance and performance decisions for members of the studio Design team.
 

Provide directional oversight of individual project team's work and assume overall accountability for it.
 

Develop pitch decks and project approaches that lead to exciting, inspiring, and well-shaped work for our Design team.
 

Cultivate relationships with new and existing clients.
 


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