Puget Sound VA Medical center is looking to fill an Advanced Medical Support Assistant position at the Mt. Vernon Community Based Outreach Clinic. The list generated from this announcement can be used up to 90 days to fill any additional vacancies that may arise. Recruitment incentives may be authorized for new Federal appointees, in accordance with agency policy.
To qualify for this position, applicants must meet all requirements by the closing date of this announcement Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j Preferred Experience: One-year experience working in a medical or clinic setting, scheduling appointments, referring patients to specialty clinics, collecting insurance documentation, documentation in electronic health records, and advanced medical terminology. Grade Determinations:GS-5 MSA (Full Performance Level) Experience or Education. One year of experience equivalent to the next lower grade level (experience working in a medical or clinic setting, scheduling appointments, referring patients to specialty clinics, collecting insurance documentation, documentation in electronic health records, and advanced medical terminology) or 4 years of education above high school (must provide Transcripts if using Education to qualify) Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below: Ability to operate computerized programs and systems to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports. Advanced knowledge of basic medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients. Ability to make appointments in a clinical setting. Ability to work independently in the accomplishment of a wide variety of duties, performing patient support work. Ability to communicate effectively and professionally in person, electronically and or by telephone with internal and external customers. Skill in customer service with the ability to identify customer concerns and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution. References: VA Handbook 5005/117, Medical Support Assistant Qualification Standard, GS-679. Published August 1, 2019The full performance level of this vacancy is GS-5. Physical Requirements: The work is mostly sedentary but may require periods of standing or walking however, there are no physical requirements for the 0679 Medical Support Assistant occupation.
Advanced Medical Support Assistant provide administrative support to our clinical colleagues in the care of our Nation's Veterans. Our mission is to provide efficient and effective healthcare services by promoting and enabling the delivery of timely, accurate, accessible health care. VA is committed to cultivating a dedicated workforce of highly skilled employees who understand, believe in and take pride in VA's mission. AMSAs are essential to the success of this mission and may be assigned to many areas (service lines) of the medical center that have a need. Duties will include but are not limited to: -Determining health care eligibility for Veteran patients. - Administrative processing of Veteran patients in enrollment, benefits, and registration. - Counseling Veteran patients regarding entitlement enrollment for health care benefits and other special programs. - Obtaining essential information and documentation from Veteran patients for enrollment activities. - Performing scheduling functions for Veteran patients including appointments, cancellations, and re-scheduling. - Facilitating communication between Veterans and other facility consult departments. - Support of inpatient units and wards with administrative duties during day, evening, night, and weekend shifts. - Processing and record keeping of inpatient medical records. - Manual and electronic data entry. - Collation of statistical information. - Entry of Physician orders and consult requests. - Prepares Veteran patient statistics. -Providing reception to incoming and outgoing customers and communication. - Utilizes Microsoft Office software to compile data and formulate reports Work Schedule: Typical tour of duty is Monday-Friday 8am-4:30pm however shifts could include, Weekdays & Weekends, All Shifts to include Day, Evening, and Night. *Available shifts will be discussed during the interview process. Recruitment Incentive (Sign-on Bonus): Authorized for New to Federal Employees per agency policy Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Permanent Change of Station (PCS): Not Authorized