The incumbent serves as an Advanced Medical Support Assistant in the Hampton VA Healthcare System, Health Administration Service (HAS). Performs duties related to the receipt intake and indexing of health and administrative information. The incumbent will interface with personal computer (PC) applications as well as numerous VISA, VSE, CPRS, VSSC applications.
Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education: (1) Experience - Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or (2) Education - One year above high school; or (3) Experience/Education - Equivalent combination of experience and education. English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.The full performance level of this vacancy is GS-6. Physical Requirements: Work is primarily sedentary; however, the incumbent will have episodes of standing, twisting, bending, sitting, and carrying of supplies in support of the clinical areas assigned.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELoTotal-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf Duties include but are not limited to: Responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Cancel, re-schedule patient appointments and/or consults; enter no-show information daily; monitor both inpatient and outpatient appointments for area of responsibility. Monitor pre-appointment requirements to ensure patient readiness for patient visit/procedure. Performs traditional office automation duties such as faxing, scanning, and completing documentation to request medical records from community providers. Responsible for call responsiveness to provide telephone support to internal and external customers for scheduling actions, general questions, or contacting patients as requested by the care team. Work Schedule: 7:30am-4pm (Monday thru Friday); 6am-4pm (Monday, Tuesday, Thursday, Friday) Compressed/Flexible: May be available. Recruitment Incentive (Sign-on Bonus): Not authorized. Permanent Change of Station (Relocation Assistance): Not authorized. Telework: Not available Virtual: This is not a virtual position. Functional Statement #: 000000 Permanent Change of Station (PCS): Not authorized.