Opportunity

Responsible for managing all food and beverage operations in accordance with company standards for Horse & Plow Restaurant.  Responsible for meeting projected targets for sales, profits and expenses while achieving excellent levels of customer satisfaction and associate engagement. Primary responsibilities:   P&L responsibility, Service Standards, Food, Wine, Liquor and Labor Cost and Menu Development.

Specific Responsibilities

Associate Engagement
Responsible for gracious supervision of all associate who work within the establishment Takes a lead role in the training, integrating, and establishment of performance expectations. Provides overall direction, coordination, and evaluation of outlet personnel. Plans, assigns, and directs the work. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Establishes performance expectations, regularly appraises performance against expectations, and provides ongoing feedback, reward, and redirection When necessary addresses performance issues and complaints and devises a plan of action to resolve the issues.
Business Management
Responsible for profitability of the establishment Establishes cost controls and maintains and monitors sales and costs on all levels. Responsible for inventory control of all perishable and non-perishable goods. Supervise the quality control of standardizing all food and beverage service. Ensure areas are profitable according to plan, and that quality service is provided. Ensure cash control policies and standards are maintained through the MICROS Point of Sale system. Confers with the outlet chef to formulate ideas, concepts, cost, and marketing of all menus. Develop financial, capital, and manpower plans with department managers. Maintain complete knowledge and strictly abide by government liquor regulations to protect the integrity of the reputation of Destination Kohler.
Guest Satisfaction
Responsible for creating a gracious dining experience four all guests who enter the property Obtains and utilizes guest feedback in designing action plans to improve service. Monitor and handle guest complaints and ensure guest satisfaction. Work with the Directors on major events and ensure profitable goals are met for these events. Market and advertise to develop and maintain the image of the establishment with department managers.