Experience Design Director

Created at: March 26, 2025 00:02

Company: Accenture

Location: Cleveland, OH, 44101

Job Description:

Accenture Song is the world’s largest tech-powered creative group. We accelerate growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence.
As part of the Design and Digital Products practice, we envision, design, build and launch transformational, digitally-powered flexible products across touch points, geographies and technical environments. In every engagement we tame complexity, delivering positive human impact and fundamental business value at speed.
Product and experience design is at the heart of our design process. Our Designers are a diverse team of strategic, innovative, and empathetic thinkers with deep expertise in their craft. We envision and craft experiences that deliver a broad spectrum of work from product visions and strategies to experience design, build, and launch. Our Design Leadership invests itself in strengthening the relationships between our teams, our clients, our work, and the people who use our award-winning products every day.
This is your opportunity to evolve integrated design as both a discipline and a practice on a global scale.
You are…
 
A master of your craft and passionate about mentoring junior designers.
Strategic and operational, you can focus on high-level design vision while also driving quality execution through build.
Collaborative in nature, you excel at leading a team of product designers while working closely with our engineers, product managers, and delivery managers to concept, design, prototype, test, and iterate on solutions.
A generalist who thrives in ambiguity, deeply understands and champions user needs, and designs solutions that are equally thoughtful and elegant.
Always pushing boundaries, you’ll bring demonstrable design leadership and expertise to any project and effectively push teams to deliver exemplary work that exceed client expectations.
Role Description
As an Experience Design Director, you’ll own the design practice and delivery across one or more accounts. You’ll be responsible for overseeing multidisciplinary design teams to create best-in-class products and strategies for our clients. You’ll also manage Design Leads, collaborate with primary stakeholders, and work with program leadership to plan future projects.
A professional in this position, at this level within Accenture, has the following responsibilities:
Drive design quality, practice, and offerings that meet business and user goals as well as create new offerings.
Lead design points of view and thought leadership.
Create instant tangibility for the team and the client through effective storytelling.
Drives sales of new work at existing client accounts and fosters new relationships with clients to scope and sell net new work for D&DP pipeline.
Develop pitch decks and project approaches that lead to exciting, inspiring, and well-shaped work for our Design team.
Cultivate relationships with new and existing clients.
Deeply understand the market and can speak to our clients and the industry about our content, craft, and trends.
Own craft and capability output across key projects, ensuring each project deliverable is of the highest quality.
Monitor and drive the team to utilize the best and latest methods and tools in order to be competitive in the industry.
Collaborate effectively with remote and onsite team members, including but not limited to designers, researchers, project/product managers, QA, developers, data scientists and technical architects
Provide directional oversight of individual project team's work and assume overall accountability for it.
Assess performance and provide career guidance and performance decisions for the Design team.


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