Opportunity
Do you enjoy ensuring guests receive a warm and
friendly reception, and assisting with any needs or requests they may
have? Do you enjoy the night shift? If so, the position of Night Auditor
at Lodge Kohler may be the perfect opportunity for you!
Specific responsibilities include:
Guest
registration, including welcoming guests to the hotel, programming room
keys, providing guests with hotel information
Guest
departure, including checking guest out of the system, explaining any
questions about room charges, applying correct method of payment
Informing
other hotel departments of special requests, paging hotel personnel as
requested
Handling
guest complaints, informing other shifts of activities from previous
evening, recording and conducting wake up calls
Responsible
for the enforcement of venue policies and procedures
Respond
appropriately during emergencies and disturbances (know who to contact, if
outside assistance is needed, appropriate documentation, etc.)
Computing
sales for each cashier and each system, run necessary reports on
current credit card computer system
Accurately
post or refund guest charges and fees
Post
room and tax to guest accounts and close and balance guest accounts
Separate,
balance and compute settlements for individual cashiers and each system
Run
reports to verify sales, charges, and responsibility for each area
Process
credits if necessary with proper backup
Make
adjustments or corrections necessary to balance
Prepare
room variance report detailing fixed rates and complimentary rooms
Post
any adjustments, credits, or charges requested by accounting
Post
any late charges and settle accounts
Verify,
post, and submit any adjustments, cancellation fees, or credits performed
during the day
This is a Full-Time opportunity. Shifts will vary between
9:00pm and 7:00am, weekdays and weekends.