This position is located at Shenandoah National Park where the incumbent performs technical support duties in the operation of the unit's personal computers and other peripheral equipment. May provide support to a Local Area Network. This announcement is for a temporary seasonal position and is exempt to the 2025 Civilian Hiring Freeze. Position is TEMPORARY seasonal not-to-exceed 1039 work hours in a service year.
All qualifications must be met by the closing date of this announcement-04/07/2025. This announcement has an applicant limit of 50. Once the first 50 applicants have been received, the announcement will no longer be available to apply to. Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience. Applicants must possess the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-06 grade level in the Federal service (obtained in either the public or private sectors). Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities needed to successfully perform the duties of this position. Examples of specialized experience could include: communicating and assisting others with computer information technology related work or data to ensure accuracy, completeness, and consistency with organization standards and that includes troubleshooting and resolving hardware, software, systems, servers, network issues/problems/connectivity. Providing status of information technology systems, projects, or daily operations, including the communication of basic technical information to a non-technical audience. Identifying or selecting from a number of alternatives to address routine information technology-related issues by gathering and applying information from standard sources that provide a limited number of solutions. You must include hours per week worked. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Support end-user skills development classes to train employees in the various software applications such as Microsoft Office Professional (Excel, Access, word Power Point), Microsoft Windows, E-Mail, and related software. Interpret error and warning messages generated by the application, system, and security logs in Windows server and workstation operating system software. Configure, administer, and troubleshoot Motorola Radio Systems (portable units, mobile units, and base station) including security features such an encryption between remote locations. Install, configure, and troubleshoot peripherals (printers, external hard drives, scanners, external DVD writers, etc.) on notebooks, thin client devices, and personal computer hardware. Install, configure, support and troubleshoot Microsoft Windows desktop/laptop operating systems in a corporate or government network environment. Area Description and Additional Information for Shenandoah Shenandoah National Park is located in Virginia, approximately 90 miles southwest of Washington, D.C. The park consists of approximately 197,000 acres of land, including 80,000 acres designated as wilderness. Home to over 300 species of animals including black bears, white-tailed deer, owls, eagles, peregrine falcons, snakes, and Shenandoah salamanders as well as over 1,400 species of plants, Shenandoah National Park provides a variety of ecosystems along the mountain range. The Park offers biking, scenic driving along the 105-mile-long Skyline Drive, rock climbing, over 500 miles of trails, including 101 miles of the Appalachian Trail, horse trails, and some of the best night skies in this part of Virginia. Annual visitation is around 1.3 million, which has direct and extensive economic impact on the surrounding area (eight counties and nine municipalities). The Park hosts multiple special events and festivals throughout the year and draws more visitation in the fall to view the changing leaves. The park's natural, cultural and recreational resources are of vital interest to local and regional businesses, political leaders, conservation and outdoor recreation organizations, and the Commonwealth of Virginia. Luray offers basic amenities such as stores and restaurants. Larger cities within two hours include Harrisonburg, Charlottesville, Winchester, Culpeper and the Washington D.C. area.