The United States Attorney's Office for the District of Columbia is distinct among United States Attorney's Offices due to the breadth and scale of its work. It acts as both the local and the federal prosecutor for the nation's capital. Locally, it handles cases ranging from misdemeanor drug possession to murders, while federally, it handles cases ranging from child pornography to gang, financial fraud, and terrorism. The Office represents the district in civil suits.
QUALIFICATIONS: To be eligible at the GS-11 level, you must meet at least ONE of the basic requirements of Education or Experience and must also have one full year of specialized experienced equivalent to the GS-9 level. Basic Requirement: Experience: Information Technology (IT)-related experience, obtained through paid or unpaid experience and/or completion of specific, intensive training, demonstrating each of the following competences: MUST BE REFLECTED ON RESUME - Attention to Detail: Is thorough when performing work and conscientious about attending to detail. - Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work until provides, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. - Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and respond appropriately. - Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. OR Education: One of the following types of education in a related field: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management. Education at the graduate level must be in an accredited college or university. AND Specialized Experience: One full year of specialized experience equivalent to GS-9 level work. Specialized experience is defined as experience that has equipped you with the competencies needed to perform the job duties. Examples of such experience are: providing IT customer support in troubleshooting, recovering, diagnosing, and resolving hardware/software problems in response to reported incidents by customers; installing, configuring, upgrading and troubleshooting commonly used hardware/software systems; providing user training and assistance on a variety of routine applications and training, including orientation for new users; monitoring functionality, security and integrity of the networks and programs, by promoting awareness and understanding of adhering to systems security policies and procedures; and implementing policies and procedures to prevent and defend against unauthorized access to systems, networks and data. Interagency Career Transition Assistance Plan (ICTAP)- The ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in the announcement; and 3) you are found well-qualified for this vacancy. To be well-qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide proof of eligibility to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Additional information about ICTAP eligibility is at: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Career Transition Assistance Plan (CTAP)-The CTAP provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Veterans Employment Opportunity Act (VEOA) -VEOA allows eligible veterans to apply and compete for positions announced under merit promotion procedures when the hiring agency is recruiting from outside its own workforce. To be eligible for a VEOA appointment, a veteran must be honorably separated and either a preference eligible or have substantially completed three (3) or more years of continuous active military service. If you are applying for a Merit Promotion announcement and wish to be considered under VEOA, you must submit a copy of the Member Copy 4 of your DD-214, in addition to any other required documents listed on this announcement. Special Employment Consideration - Persons with disabilities, veterans with a compensable service-connected disability of 30% or more, certain other veterans, spouses of certain members of the armed forces, and returning Peace Corps volunteers are examples of individuals who are potentially eligible for non-competitive appointments. For further information, click on the links provided below . You must specify in your online questionnaire under what authority you wish to be considered and submit appropriate documentation to verify your eligibility. Noncompetitive Appointment Authorities Links: https://www.opm.gov/policy-data-oversight/hiring-information/competitive-hiring/#url=Types-of-Appointments
If selected for this position, you will join a well-respected team in the Help Desk Unit of the Information Technology Section, that is responsible for performing a variety of IT tasks associated with the day-to-day operations and administration of IT systems throughout the United States Attorney's Office for the District of Columbia USAO-DC. Typical work assignments will include: -Implements Help Desk policies and procedures to provide office-wide IT customer support. -Participates with the Help Desk team in managing the implementation of a myriad of routine and complex IT incidents reported by customers directly to the Help Desk Section. -Provides IT customer support in troubleshooting, recovering, diagnosing, and resolving hardware/software problems in response to reported incidents by customers throughout the USAO-DC.-Participates in the installation, configuration, upgrade and troubleshooting of commonly used hardware and software systems within the organization. -Monitors functionality, security and integrity of Intranet/Internet services; and recommends instituting a rigorous content management plan to provide users with appropriate information in an effective manner. -Providing Intranet/Internet services that optimize customer experiences; works with the division/section liaison(s) to ensure that web pages are kept up-to-date; and troubleshoots and resolves problems with the delivery of Intranet/Internet services. -Implements policies and procedures to ensure information systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks, and data. Responsibilities will increase and assignments will become more complex as your training and experience progress. This position requires the ability to receive and retain a Top Secret security clearance with Sensitive Compartmented Information (SCI) clearance. Please Note: The Help Desk provides on-call IT Specialists to provide coverage on Saturdays to assist with papering in D.C. Superior Court. Once training and experience has reached the necessary level, the incumbent will be placed in the rotation for Saturday coverage. Each IT Specialist may be required to work one Saturday per month. As needed, additional positions may be filled using this announcement.